Concourse Experience Manager 
Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager who is ready to be part of a high-volume, fast-paced Entertainment Center!

The ideal candidate will be an energetic, driven individual with a solid work ethic, positive attitude, and superior guest service skills. As the Concourse Experience Manager, you would be responsible for the overall operations and atmosphere of the concourse.

This position will be directly responsible for meeting and exceeding sales goals, the running of the concourse including bowling and service, creating memorable guest experiences, as well as training and maintaining team members for a variety of positions.

Why Join Our Team?

We are a family-owned business and consider our team members part of our familyWe equip team members to achieve their career dreams at Stars and Strikes and provide training to do soWith our continued expansion throughout the Southeast, there are many opportunities for advancement within the companyWe encourage team members to have fun while they workWe provide opportunities for all team members to give back to the communityWe are a community who live out our core values: Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and We Give Back
What We’re Looking For:1-2 years of management experience Friendly, outgoing and professional demeanor Experience in Hospitality and/or Food & Beverage is a preferred Must able to work weekends and holidaysCore Competencies:People Leader: Develop Team Members, Navigate Chaos, Motivate Others, Thrive in Ambiguity, Cultivate Exceptional Guest ExperiencesOperations Expert: Problem-Solver, Cleanliness Focused, Takes the Initiative, Floor Management Experience, Budget Proficiency, Passion for Hospitality
Key Responsibilities:Ensure a “FUN” atmosphereIdentify & Resolve Issues Impacting Guest ExperienceCleaning of Location​Compliance and Training Validation Overall Floor Management (bowling, bar and lane service)
Additional Duties: ​ Act as Manager on Duty when NeededReport Product/ Service Issues​Timecard Review​Quality of InventoriesDelivery Check-ins​
Perks We Offer:Health & 401k BenefitsBonusesPaid-Time OffFree bowling, laser tag & gameplay!

Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events. Stars and Strikes is an Equal Opportunity Employer.