WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

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Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

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A World of Rewards:

\n\nAnnual Salary ranging from £28000 to £31160 plus sales incentives \nA global travel program for team members\nUniforms\nMeals whilst on duty\nTo be part of a fabulous team\n\n

The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of: 

\n\nThe Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub \nThe Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside \nThe Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques \nThe Orchard, for afternoon teas and lighter meals \nThe Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.\nSeven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James. \n\n

A Group, Conference and Events Sales Executive will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

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What will I be doing?

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We are looking for a Conference & Events Executive focusing on Restaurant Reservations. This person will serve as the main contact for restaurant reservations mainly for The Pem Restaurant, the Blue Boar Pub, as well as Orchard & Hedgerow cocktail Bar and ad-hoc requests for Meeting & Events and therefore, must offer an excellent service and influence the Guest decision to dine with us. Offering excellent customer service, options, and other solutions to meet Guest and customer needs will be a key focus of the position.

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Specifically, the following tasks will need to be performed to the highest standards:

\n\nEnsure the accurate administration of all bookings for restaurant reservations and related correspondences including billing details.\nManage telephone and email enquiries in a prompt and professional manner and in accordance with company strategy & standards ensuring accuracy and attention to details at all times.\nMaintain a high level of product knowledge about the different food & drinks venues as well as the hotel and local area.\nEnsure bookings are guaranteed and no show /late cancellation charges are applied where appropriate; and reservations policies and procedures are followed to ensure guest satisfaction\nComplete reservations quality checks in line with restaurant standards.\nRespond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation\nProvide prompt and efficient service while maintaining the brand standards\nTo be responsible for the successful planning and overall execution of small events, dinners, lunches, afternoon teas, etc. that take place within The Pem Restaurant, Blue Boar Pub, as well as Orchard & Hedgerow cocktail Bar.   \nEnsures to interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. \nProactively identifying opportunities to upsell and secure incremental revenue for the food & drinks venues.\nExceptional customer service level to ensure that expectation is exceeded and repeat business is secured\nResponsible that all Banquet Events Order are handed over to the Food and Beverage Operations Team / Front Office Team every week for the following 7- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy. \nTo conduct show rounds, pre con meetings, post events meetings if requested.\n\n

 

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What are we looking for?

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A Conference & Events Executive serving Conrad London St James is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nA passion for delivering great customer service\nA highly professional telephone manner and excellent communication skills\nOutstanding administration and organizational skills\nIntermediate computer proficiency\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience in a food & beverage or Commercial environment\nTertiary qualifications, or other collegiate-level degree\n\n

 Travel:

\n\nSt James Park Tube Station – District & Circle Line – across the road\nWestminster Tube Station – Jubilee Line (4 Mins Walk)\nVictoria Station (8 Mins Walk)\nWaterloo Station (10 Mins Walk)\n\n