WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
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Hourly rate of £12.30 an hour
\nPlease note that this is a part-time, 24 hour contract
\nA WORLD OF REWARDS
\n\nSmart uniform provided and laundered\nFree, healthy and high quality meals when on duty\nGrow your Career ! \nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nDiscounted dental and health cover\nHigh street discounts: with Perks at Work\nFree car park\nSubsidised Taxi between 12am and 7am\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nGuest Experience Day: 1 night stay with breakfast and dinner\nModern and inclusive Team Member’s areas\n\n\n
A Conference and Events Trainer is responsible for developing, coordinating, implementing and delivering all Conference and Events , and Food and Beverage-specific training initiatives in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
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What will I be doing?
\nAs a Conference and Events Trainer you would be responsible for developing, coordinating, implementing and delivering all Conference and Events , and Food and Beverage-specific training initiatives in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
\n· Delivering training sessions to team members and managers – this will include daytime, evenings and weekend sessions so flexibility is essential.
\n· Creating new training materials including presentations and handouts
\n· Delivering the C&E department induction for new starters, creating a welcoming and informative first impression.
\n· Working with the Sub Heads of Department to create and deliver skills training sessions for their team members
\n· Keep detailed records of all training carried out
\n· Monitor online training for all C&E team members and send regular reminders to complete outstanding courses.
\n· Supporting the Senior Administrator with recruitment, payroll forecast, management of C&E Health and Safety Procedures and training, and management of the Hilton Meetings Point as required.
\n· Manage the C&E department Health and Safety procedures and training in line with hotel deadlines, supported by sub department managers, including conducting quarterly audits.
\n· Support sub department heads with team member appraisals by providing feedback
\n· Awareness of industry trends and propose ideas to build and expand the range and quality of services offered
\n· Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
\n· Manage staff performance issues in compliance with company policies and procedures
\n· Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
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What are we looking for?
\nA Trainer serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
\n· Previous experience in Administrative/Training role
\n· Knowledge of C&E operations (preferred)
\n· Excellent people management skills and the ability to maintain discipline
\n· Exceptional communication skills
\n· Exceptional time management and organisational skills
\n· Ability to work under pressure and flexibility to respond to a range of different work situations
\n· A medium level of IT proficiency
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It would be advantageous, in this position for you to demonstrate the following capabilities and distinctions:
\n· Passion for delivering exceptional levels of guest service and training
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EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
\nFind out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
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