Manage, coordinate, and execute events/ meetings requested by AIG clients. Manage all aspects pertaining to meeting space specifications, audio visual, food and beverage and special requests. Effectively communicate to Conference Center Team all the information necessary to successfully execute the client’s needs while maintaining an excellent client relationship.
Responsibilities Maintain strong client relations and ensure that event specifications are communicated and executed for a successful meeting experience for the client and attendees.Reserve meetings and events for high-level executives and other employees of AIG using the Event Management System (EMS) by reviewing Client Request Form in regards to meeting start and end times, number of attendees in each room, food and beverage orders, A/V requirements, and any other client specification. Assist, train and educate clients on the booking and availability aspect of the Event Management System Communicate directly with AIG employees and external clients to confirm event logistics and to finalize any outstanding itemsCheck emails first thing daily to confirm last minute meetings, changes, add ons, presentations, issue with rooms etc. Monitor all Conference Center / Hoteling MailboxesUnderstand and manage the catering process from beginning to end and communicate to Conference Center team appropriatelyAttend daily/ weekly Conference Center meetings and work with CC team; Floor Ambassadors, Audio Visual, IT etc to review and communicate upcoming meeting details in order to create a successful event.PHYSICAL DEMANDS / WORKING CONDITIONS / MENTAL QUALIFICATIONS
Strong client interfacing as events are planned with end users being professional, courteous, and informativeMust have the ability to work with a diverse team of conference center colleagues, techs, porters and building managementNeed professional phone skills as the individual will be dealing with many meeting planners and senior adminsMust be able to work with word and excel docs on basic levels including shared folder repository maintenance
Qualifications High school Diploma or equivalent3 or more years of Customer Service experienceExcellent interpersonal skills to manage interaction with all levels of internal staff and outside contacts.
Proficiency with Microsoft Office Suite applications
Ability to follow directives
Strong written and oral communication skills
Results and quality driven
Dependable, dedicated; strong team player
Demonstrates professional judgment and strong decision-making ability based on company policy and precedent.
Exceptional oral and written communications skills
Flexible schedule and ability to work late hours if needed due to firm demand
COVID-19 vaccination required
What We Offer
An opportunity to join an established team and be part of a successful and proven global organization!A competitive compensation program!Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!Employee discounts on Canon products & vendor discount programs for employees! World-Class Training & Career Development Programs! Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox. Application FAQsSoftware Powered by iCIMS
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