**_Responsibilities:_** + Responsible for all administrative duties applicable to the conference services department + Preparing and sending welcome and thank you letters to groups + Printing and copying group resume for weekly ten-day meetings + Manages in-house meetings by assigning and blocking space, preparing and distributing banquet event orders (BEOs) + Follows thru with all guests needs, emailing menus, diagrams, audiovisual pricing, etc. + Answer phone and assist guests or staff with needs and communicates messages to managers + Block meeting space, events and update information in Delphi + Complete Sales Contracts + Maintains supplies + Updates and corrects Group Postings + Prepares group signs, printed menus, parking passes, food labels, etc. + Attends meetings and hotel training sessions as required + Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance + At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures. + Perform other duties, tasks and special projects as assigned. **_Qualifications:_** + 4-year degree in Business, Hospitality Management, or another related field + 1-2 years’ experience within a similar size, luxury brand hotel, preferred + Strong oral and written communication skills + Results Oriented and self-directed + Organizational and planning skills + Strong interpersonal skills + Strong problem-solving skills + Follow verbal and written instructions, ability to communicate with guests and co-workers + Delphi FDC and Opera experience a plus **_Skills & Abilities:_** + Proficient use of Microsoft Office (Word, Excel PowerPoint) and other computer programs. + Ability to perform job functions with attention to detail, speed and accuracy + Ability to handle multiple responsibilities simultaneously + Ability to prioritize, organize delegated work and follow ensure follow through + Ability to be a clear thinker, remain calm and resolve problems using sound judgment. + Ability to work under pressure, meet guest / co-workers needs and be courteous + Ability to comprehend instructions + Ability to work cohesively with co-workers as part of a team **Physical Abilities Lift/Carry** Stand O (Occasionally) 10 lbs. or less O (Occasionally) Walk O (Occasionally) 11-20 lbs. O (Occasionally) Sit F (Frequently) 21-50 lbs. N (Not Applicable) Handling / Fingering F (Frequently) 51-100 lbs. N (Not Applicable) Reach Outward O (Occasionally) Over 100 lbs. N (Not Applicable) Reach Above Shoulder O (Occasionally) **Push/Pull** Climb N (Not Applicable) 12 lbs or less O (Occasionally) Crawl N (Not Applicable) 13-25 lbs N (Not Applicable) Squat or Kneel N (Not Applicable) 26-40 lbs N (Not Applicable) Bend N (Not Applicable) 41-100 lbs N (Not Applicable) **N (Not Applicable):** Activity is not applicable to this occupation. **O (Occasionally):** Occupation requires this activity up to 33% of the time (0-2.5+hrs/day) **F (Frequently):** Occupation requires this activity from 33%-66% of the time (2.5-5.5+hrs/day) **C (Constantly):** Occupation requires this activity more than 66% of the time (5.5+hrs/day) **OTHER PHYSICAL REQUIREMENTS** Vision (Near, Distance) Sense of Sound (Communication with guests & co-workers) The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. **The salary range for this role is $24.93 to $27.56. This is the lowest to highest pay scale** we, in good faith, believe we would pay for this role at the time of this posting. **We may ultimately pay more or less than the posted range, and the range may be modified in the future.** An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. _At IHG, we believe in taking care of our employees. That's why we offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. We want you to feel secure and cared for, so you can focus on bringing True Hospitality to the world._ As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.