**POSITION PROFILE** Provides operations functions in one or all of the following areas: operates high-volume duplicating, production, sorting, mailing, or bindery equipment; performs associated copying tasks; ships and receives product and supplies; sorts, distributes, and handles incoming and outgoing mail/faxes; applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/hospitality, file services, call center representative, and reception, etc. May perform various building support functions related to meeting setups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialists. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration. **Job Duties and Responsibilities** + Run high-volume/production copy machines and perform binding and finishing work. + Ensure convenience copiers are working properly, checking for quality via daily inspections. Clear paper jams and inform technicians of specific problems. + Perform basic equipment troubleshooting and escalate calls to technicians. + Perform setup of equipment as prescribed by the customer (toner add, stock paper, etc.). + Perform duties of scanning and/or imaging documents. + May perform reception services on a temporary/occasional basis. + Maintain records for management reports and inventories of supplies needed. + Distribute office supplies, fax transmissions, and mail to company personnel and/or designated drop-off points as required. + Calculate charges for jobs performed and maintain logs; may generate reports. + Respond to and coordinate all service calls required by customer. + May perform filing duties in conjunction with specific customer requests. + Deliver completed jobs to pre-determined customer locations within and outside of the site. + Maintain daily meter and service logs. + May travel between customer's buildings. + Answer customer questions regarding status or feasibility of job requests. + Ensure upkeep of convenience copier areas by keeping them neat and well-stocked. + Perform duties related to the shipping of materials. + Perform duties related to the receiving of materials. + May perform meeting room and conference room setups. + May perform building occupant moves within assigned facilities. + May perform light maintenance and cleaning duties as assigned. + May occasionally perform shipping, receiving, and dock work in a mailroom-type environment. + May require periodic overtime on nights and weekends, including off-hour emergency response. + Use shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales in the completion of various jobs contracted. + Use all copier equipment, calculator, fax machine, postage meter, and some PC. + Perform filing duties, which may include purging and archiving old documents. + Understand Ricoh Services Portfolio & Technology. + Ensure data for Ricoh MOR, SPG, and job logs are captured. + Perform other duties as assigned. **Qualifications (Education, Experience, and Certifications)** + High school diploma or GED and 1-2 years of related work experience required. + Some related copy job experience is preferred. + May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh. + Demonstrate competency in basic computer skills, including proficiency in MS Office Suite. **Knowledge, Skills, and Abilities** + Working knowledge of copier and other related equipment and repair is preferred. + Knowledge and understanding of shipping/receiving procedures required. + Basic electronics knowledge is preferred. + Ability to work independently and flexibly to complete projects. + Ability to determine the correct method and packing material, as well as check packing slips for accuracy of incoming materials. + Ability to comprehend instructions concerning mail delivery. + Troubleshooting and problem-solving skills required. + Ability to read and comprehend written technical information in the form of manuals, parts books, and related publications. + Excellent customer relations skills and verbal communication skills required. **Working Conditions, Mental, and Physical Demands** + Frequent exposure to copier/fax machine noise, toner, and changes in room temperature; may be exposed to frequent paper cuts from handling paper and opening boxes. + Exposure to various weather conditions when walking is necessary between buildings; exposure to location equipment can present opportunities for injury or accidents. + Daily telephone/in-person contact with customers, employees, managers, and/or Dispatch Department; occasional telephone contact with vendors and equipment repair people. + Dealing with tight deadlines and quick turnaround times imposes high stress levels. Some physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities, as well as lifting or moving items weighing up to 50 lbs. and pushing or pulling machines on wheels weighing up to 400 lbs. for repairs. Walking between buildings may be necessary. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.