Conference room and Event Coordinator
Ricoh Americas Corporation
**POSITION PROFILE**
Provides operations functions in one or all of the following areas: operates high-volume duplicating, production, sorting, mailing, or bindery equipment; performs associated copying tasks; ships and receives product and supplies; sorts, distributes, and handles incoming and outgoing mail/faxes; applies necessary postage. Provides copier maintenance and/or repair of customer site equipment.
May also perform bindery, QC and final check, housekeeping/hospitality, file services, call center representative, and reception, etc. May perform various building support functions related to meeting setups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialists. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.
**Job Duties and Responsibilities**
+ Run high-volume/production copy machines and perform binding and finishing work.
+ Ensure convenience copiers are working properly, checking for quality via daily inspections. Clear paper jams and inform technicians of specific problems.
+ Perform basic equipment troubleshooting and escalate calls to technicians.
+ Perform setup of equipment as prescribed by the customer (toner add, stock paper, etc.).
+ Perform duties of scanning and/or imaging documents.
+ May perform reception services on a temporary/occasional basis.
+ Maintain records for management reports and inventories of supplies needed.
+ Distribute office supplies, fax transmissions, and mail to company personnel and/or designated drop-off points as required.
+ Calculate charges for jobs performed and maintain logs; may generate reports.
+ Respond to and coordinate all service calls required by customer.
+ May perform filing duties in conjunction with specific customer requests.
+ Deliver completed jobs to pre-determined customer locations within and outside of the site.
+ Maintain daily meter and service logs.
+ May travel between customer's buildings.
+ Answer customer questions regarding status or feasibility of job requests.
+ Ensure upkeep of convenience copier areas by keeping them neat and well-stocked.
+ Perform duties related to the shipping of materials.
+ Perform duties related to the receiving of materials.
+ May perform meeting room and conference room setups.
+ May perform building occupant moves within assigned facilities.
+ May perform light maintenance and cleaning duties as assigned.
+ May occasionally perform shipping, receiving, and dock work in a mailroom-type environment.
+ May require periodic overtime on nights and weekends, including off-hour emergency response.
+ Use shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales in the completion of various jobs contracted.
+ Use all copier equipment, calculator, fax machine, postage meter, and some PC.
+ Perform filing duties, which may include purging and archiving old documents.
+ Understand Ricoh Services Portfolio & Technology.
+ Ensure data for Ricoh MOR, SPG, and job logs are captured.
+ Perform other duties as assigned.
**Qualifications (Education, Experience, and Certifications)**
+ High school diploma or GED and 1-2 years of related work experience required.
+ Some related copy job experience is preferred.
+ May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh.
+ Demonstrate competency in basic computer skills, including proficiency in MS Office Suite.
**Knowledge, Skills, and Abilities**
+ Working knowledge of copier and other related equipment and repair is preferred.
+ Knowledge and understanding of shipping/receiving procedures required.
+ Basic electronics knowledge is preferred.
+ Ability to work independently and flexibly to complete projects.
+ Ability to determine the correct method and packing material, as well as check packing slips for accuracy of incoming materials.
+ Ability to comprehend instructions concerning mail delivery.
+ Troubleshooting and problem-solving skills required.
+ Ability to read and comprehend written technical information in the form of manuals, parts books, and related publications.
+ Excellent customer relations skills and verbal communication skills required.
**Working Conditions, Mental, and Physical Demands**
+ Frequent exposure to copier/fax machine noise, toner, and changes in room temperature; may be exposed to frequent paper cuts from handling paper and opening boxes.
+ Exposure to various weather conditions when walking is necessary between buildings; exposure to location equipment can present opportunities for injury or accidents.
+ Daily telephone/in-person contact with customers, employees, managers, and/or Dispatch Department; occasional telephone contact with vendors and equipment repair people.
+ Dealing with tight deadlines and quick turnaround times imposes high stress levels.
Some physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities, as well as lifting or moving items weighing up to 50 lbs. and pushing or pulling machines on wheels weighing up to 400 lbs. for repairs. Walking between buildings may be necessary.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
EEO/Affirmative Action Employer -- M/F/Disability/Veteran
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