About TMHCC
Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry, today offering over 100 products to commercial customers in 180 countries around the world. Every policy we write is special, enabling our clients to do amazing things. From insuring the crops that feed us to the rock concerts that entertain us, to rescuing international travelers in trouble.
Organic growth and over 60 successful acquisitions have grown our 2023 Gross Written Premium (GWP) to over $7.5 Billion. Our workforce has grown to 4,300 worldwide … big, but not so big that you cannot make a difference. Our Good Company values, including integrity, empowerment, and commitment to customer service, and a culture of innovation, communication, and collaboration make TMHCC a great place to work.
What We Offer
Job Summary
Under supervision, works with Product, Engineering, and Quality Assurance (QA) teams to support enterprise applications used for insurance policy management. Performs configuration updates in our systems for new and existing products, maintains system documentation, and supports Helpdesk/Engineering as needed with production support and release activities. Serves as a subject-matter expert of certain Tokio Marine HCC (TMHCC) systems.
Key Responsibilities
• Configure new/existing products on current TMHCC applications.
• Authoring and debugging business rules using a rules engine (BRMS).
• Maintain Excel spreadsheets which include advanced formulas, data references and VBA code.
• Support level II escalations from Helpdesk requiring deeper forensics and troubleshooting of TMHCC applications and products.
• Report status/progress to project team members as needed.
• Work with business users to understand business requirements and translate them to systems solutions.
Competencies
Planning
• Follow work plans, established timelines, and predefined goals for assigned work.
• Meet commitments on deadlines.
Communication
• Communicate activities, results, and observations with employees and management as appropriate.
Cost Management
• Identify areas for improvement in existing business practices.
• Perform work thoroughly in a cost-efficient manner and at a high productivity level.
Business Controls and Policies
• Comply with all corporate policies and procedures.
• Report any breakdowns in controls to management.
• Conduct all activities in a safe manner.
Requirements
4 years bachelor's degree in Computer Science, a related field, or the equivalent education and/or experienceExperience with ZenDesk/Jira ticket systems: creating, updating, and closing tickets.Software Development Lifecycle (SDLC) and experience in an Agile/Scrum preferred.Knowledge or work experience of SQL and JSON is a plus.Experience on enterprise software design/support for insurance or financial services is a plus.Experience with enterprise Rules Engines such as InRule, Drools, Red Hat Decision Manager (fka JBoss).Cursory knowledge of programming concepts.Ability to learn new software and figuring out ways to make it better.Ability to pivot quickly when business priorities change.Strong analytical and problem-solving skillsAbility to work in a fast-paced environment.Effective oral and written communication skills and exhibit a team mentality.Must have strong interpersonal skills, be able to work both independently and as part of a team and thrive on technical challenges.Possess and have ability to apply knowledge of principles, practices, and proceduresSolid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacyAdvanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneouslyKnowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business to proactively respond to changing business environmentIntermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)California Residents Only
For candidates working in person or remotely in the following locations, the reasonable pay range for this specific position is Sacramento, CA, $91,700 - $118,300 annually. The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, gender identity, gender expression, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws. The salary range is the range THMCC, in good faith, believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future, and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the pay range, the actual compensation will vary depending on the above factors as well as market and business considerations.”