Kforce has a client in Johnston, RI that is seeking a Configuration Analyst. Responsibilities: * Configuration Analyst will learn Internal and Relevant external software products features, capabilities, interdependencies across multiple areas, configurability, and security to provide excellent technical support * Performs configuration, troubleshooting, testing and analysis tasks as well as supporting day to day business operations of SharePoint online based and other SASS Types of software applications * Responds to incident tickets received from the service desk as well as process change requests and services requests, as applicable; Escalates issues to the next level support groups and coordinates and resolves as necessary * Maintenance may include support of end users in specific areas or process, reconciliations and reporting within the system * As part of the team, maintains clear, concise and accurate documentation for software products, processes, and configurations; Comfortable independently collaborating with stakeholders and strong ability to self-organize tasks * Ensure documentation is kept up-to-date and in the proper shared, accessible location