Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

Public Trust/Other Required:

None

Job Family:

Configuration

Job Qualifications:

Skills:

Change Management, Configuration Management (CM), ITSM

Certifications:

ITIL 4 Foundation - ITIL

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Configuration and Asset Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Configuration Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Configuration Manager joining our team to support the US Space Systems Command organization for project Enigma.

HOW A CONFIGURATION AND ASSET MANAGER WILL MAKE AN IMPACT

Configuration Managers must be detail-oriented and have in-depth knowledge in establishing and maintaining the consistency of information regarding the design requirements, functional and physical attributes, and operational information of enterprise configuration items (CIs). Candidates must possess excellent interpersonal, business management, and customer service skills.

Job Responsibilities:

Works directly with the ITSM Service Delivery Lead (ITSM Leader) , providing a detailed, accurate picture of the IT infrastructure through a centralized configuration management database (CMDB), for effective decision-making in ITSM processes like incident management, change management, and problem management, allowing the ITSM leader to quickly understand the impact of changes, troubleshoot incidents, and make informed decisions based on the current configuration of IT services and components.

Maintains a comprehensive record of all configuration items (CIs) within the IT environment, including their relationships, attributes, and current state.

Notifies the ITSM leader about potential impacts of proposed changes by identifying all related CIs affected by a change request, helping to mitigate risks and prevent service disruptions. 

Quickly identifies the specific components involved in an incident by accessing the CMDB, allowing the ITSM leader to rapidly diagnose the problem and assign appropriate resources. 

Assists in root cause analysis by providing detailed information about system configurations and dependencies, enabling the ITSM leader to identify recurring issues and implement preventive measures. 

Generates reports based on CMDB data to provide insights into the overall health of the IT infrastructure, identify potential vulnerabilities, and inform strategic decisions. 

Establishing and maintaining a comprehensive, effective CM program.

Draft controls, policies, procedures, and processes based on NIST CM Controls and DoD CIO ZTA directives, standards, and frameworks , CM – DoD Directive 5144.02 ,  DoDD 8000.01, DOD 8320.02, and the DOD Enterprise Service Management Framework (DESMF).

Ensure all CM processes and workflows are aligned with NIST SP 800-128 (Security Focused Configuration Management).

Provide oversight for organizational Configuration Management Database (CMDB) auditing to ensure the accuracy of configuration data and proper reporting and status accounting.

Provide strategic guidance and process improvement recommendations that facilitates efficient data capture, synchronization, and deconfliction that ensures the accuracy, currency, and relevancy of information captured through discovery, API integrations, and manual inputs.

Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems.

Assisting in developing standard IT configuration management methodology.

Develops CMDB policy, processes and knowledge base.

Improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships

Validate the soundness and accuracy of configuration management audits and reconciliation.

Works with other ITSM processes to inform configuration management activities based on new requirements ensuring alignment to NIST and ZTA frameworks.

Provide strategic guidance and direction to build seamless dashboard with CI metrics and analytics that support health tracking of CIs, and their relationships, impact to changes.

Ensure the establishment of detailed records that provide current state of CIs, historical changes, and checks/balances that are fully auditable.

Define and document CIs throughout their lifecycle.

Documenting and reviewing CM findings and then coordinating corrective action.

Monitoring standards compliance, as well as change and release implementation.

Evaluating baseline deviations and making recommendations for rectifying them.

Establishing and implementing CM compliance standards.

Evaluating contracts and developing associated configuration management approaches.

Reviewing and implementing CM plans, baselines, and milestones.

Developing and implementing overarching CM procedures and establishing responsibilities, authorities, and plan approval levels.

Conducting Technical Review Board (TRB) and Change Review Board (CRB) meetings or other medium established to manage change control.

Work with cross-functional team leads and Other duties as assigned. 

WHAT YOU’LL NEED TO SUCCEED:

Required Experience:  This position requires five (5) years of intensive and progressive specialized experience.

Certifications:

ITIL4 (Required)

CM Certification (Desired)

Clearance: Secret

Minimum Education: A Bachelor’s degree from an accredited college or university with a curriculum or major field of study which is closely related to the work to be automated and 5 years relevant experience, and/or in a computer science, information system, a physical science, or engineering.  

Location: Remote

Travel: Up to 25%

GDIT IS YOUR PLACE:

401K with company match.

Comprehensive health and wellness packages.

Internal mobility team dedicated to helping you own your career.

Professional growth opportunities including paid education and certifications.

Cutting-edge technology you can learn from.

Rest and recharge with paid vacation and holidays.

The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.