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Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and well-beingPerformance BonusGlobal network of industry expertsExtensive training resources

Job Description:

We’re looking for a Configuration Management Operations Analyst to join our Information Systems team at MBPS. In this role, you are expected to Oversee the recurring cleanse and maintenance of the CMDB CIs, and collaborate with global colleagues across segments to ensure the CMDB is complete, current, and accurate.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

Oversee the recurring cleanse and maintenance of the CMDB ensuring all duplicates, aged and orphan CIs are managed.Build relationships with internal stakeholders to define and populate business services in CMDBRepresent the CMDB team as a point of contact for Configuration Management (CMDB) in Infrastructure (Hardware), Cloud infrastructure, Business Applications (Software) for end-user computing and data centers.Collaborate with global colleagues across segments to ensure the CMDB is complete, current, and accurateMaintain data quality, integrity, and security of CMDB

Qualifications:

Education: Bachelor's Degree holders are welcome to applyExperience: At least two years of relevant experienceHybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)Shift Schedule (Day): Amenability to work on the assigned schedule (dependent on business need)Minimum Skills to Hire/Must Haves:Solid understanding of CMDB conceptsUnderstanding of ITIL, ITAM, and IT Service Management conceptsConfiguration Management, ITIL, and/or ITAM certification is a plusProven success managing and supporting a CMDB, preferably ServiceNowIn the areas of Configuration Management (CMDB), Automated discovery of Infrastructure devices, standard hardware (servers/laptop), mobile devices, network gear, business applications, software, cloud infrastructure

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid