Opportunity:
Configuration Management Specialist – Junior
CACI is seeking a Configuration Management Specialist – Junior to join our team to support our customer, U.S. Southern Command (USSOUTHCOM), in Guantanamo, Cuba. This position is contingent upon award of the USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES).
The ideal candidate will be responsible for the daily operations of the Configuration Management process and Configuration Management Database (CMDB), ensuring the accuracy, completeness, and integrity of data across the Enterprise Information Environment (EIE).
Key Responsibilities:
Provide first-line technical support for CMDB-related issues and queries
Assist users in navigating and utilizing the CMDB effectively
Perform routine maintenance tasks to ensure optimal CMDB performance
Collaborate with the Configuration Management team to implement updates and improvements
Conduct user training sessions on CMDB tools and best practices
Monitor CMDB system health and performance, escalating complex issues when necessary
Collaborate with various IT teams to identify and document configuration items and their relationships
Manage the lifecycle of configuration items, including creation, modification, and retirement
Provide reports and analytics on configuration data to support decision-making and change management processes
Assist in data quality checks and audits to maintain CMDB accuracy
Excellent analytical and problem-solving skills
Strong attention to detail and organizational skills
Effective communication and interpersonal skills
Required Qualifications:
Must hold an active secret level clearance
Bachelor's degree in Information Technology, Computer Science, or related field
ITIL v4 Foundation certification