Configuration Technician -- 2nd Shift -- NAIC2 -- L4

 

Why WWT?

 

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

 

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 13 years in a row!

 

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

 

Why should you join the Integration Technology Center team?

WWT's Integration Technology Center teams work in a climate-controlled production environment with advanced networking, secure remote access, and certified procedures specifically designed for staging, kitting and configuring the latest advanced technology solutions. The team consists of certified engineers with logistical and technical expertise to help reduce the risk, cost and complexity of IT deployments.

 

A Brief Overview
The Configuration Technician I role performs production level logical configurations and testing. This position follows detailed work instructions provided by Engineering team to accomplish tasks. This position also works cross-functionally with other teams within the Supply Chain organization. The Configuration Technician I role reports directly to the Production Supervisor.

Job Responsibilities

Configuration & testing of multiple vendor networking, wireless, telecom and collaboration devices. Configuration & testing of core network storage and server technologies or general telecommunication products based on program needs Implement knowledge and strong understanding of how the operations of the department impact other diverse work units. Applies technical knowledge of product to ensure proper functionality and operation Assist in the optimization of work instructions and further documentation Assist in basic level troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies to ensure product is functional Logical work to load OS (Operating system), loading license, and update firmware per customer requirements Configure, upgrade, and test networking and telecom equipment (routers, switches, servers, wireless, voice, video, radio access network items based on program needs) Use established tools to communicate task status on a continuous basis Capture QC records and perform QC checks to validate logical configuration requirements Complete physical audit of equipment and accessories Understanding of installation and configuration instructions with various platforms of hardware and ensures accurate information capture Provide input for the continual improvement of customer production solutions