Position Overview:

Complete monthly calls to customers to confirm supply order needs. Ensure compliance with insurance guidelines. Maintain rapport with existing patient base. Provide client service support to the Account Management department. Collect medical documentation and other administrative duties as needed for patients of 180 Medical.

 

Key Responsibilities:

Coordinate, follow-up on Medicare patients; ensure shipments do not go out without a confirmationCall and confirm Medicare orders with customers through call system and via emailAssist with other special projects to support company as neededHandle incoming phone calls from clients regarding orders & customer service issuesRequest Medicare documentation on Medicare clientsContacts medical facilities to obtain cultures and UAs on potential clientsMake entries as appropriate in internal databasePlace and/or change orders in system.Handle appropriate follow up with patientsRenew insurance prior authorizations

 

Qualifications/Education:

Possess medical administrative skillsGood communication skills with professionals in clinics and hospitalsAbility to reason, problem solve, and think outside the boxMulti-task a variety of issuesGood organization skills and can prioritize tasksProficient in Microsoft Office programsGood attention to detailReliable/dependableFlexible and adaptable to changes in environment and industryTeam Player; work well with others

Dimensions:

Physical Demands

Regularly required to sit, stand, walk, and occasionally bend and move about the facility.Infrequent light physical effort required.Occasional lifting up to 30 lbs.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

Work performed in an office environment,

Special Factors

This role can be performed remotely.

 

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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