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Assistant Director, Risk Management
The role of the Conflicts sub-function in RMS is to identify and address potential conflicts of interest of new or existing engagements.
The opportunity
This opportunity will enable the professional to help the firm and its client serving professionals in making right decisions with respect to engagement acceptance, in sync with EY internal compliance policies and regulatory framework. This role will assist in evaluating the risks associated with each engagement and suggest ways to mitigate them. As a conflicts management professional, this opportunity enables to assesses internal EY relationships with the parties involved and provides safeguards to address the threat of potential conflict to an acceptable level. The process also identifies certain matters that need to be considered, or complied with, from an independence perspective, as well as other professional ethical standards and legal or regulatory requirements.
The candidate should be comfortable working in a quick turnaround, unstructured & complex environment requiring out of box thinking, logical reasoning, sound communication skills and ability to make quick decisions. The candidate should be able to continuously add value to assigned processes and develop solutions for situations that may not have been previously documented. The candidate should also possess the ability and expertise to contribute ideas and drive strategic initiatives of the firm.
The candidate should be flexible in rotational shifts (night shifts applicable for Kochi location)
Your key responsibilities
Technical Expertise:
Develop process understanding around identifying and addressing conflicts of interest at EY and support team in managing service delivery, KPIs and client expectations. Builds up significant domain expertise on conflict checking and other related RMS processes and tools Coordinates the implementation of Global Delivery Services (GDS) support to conflict checking process across multiple customers. Develops comprehensive knowledge of each Service Line, Industries and local characteristics to demonstrate the ability to link-up conflict of interest situations with the rendered services. Builds and manages existing and future development of Conflict Checking team at GDS. Proposes suggestions and solutions for improvements to processes. identifies and reports best practices within area of focus. Manage operational, financial, and strategic responsibilities and projects, primarily including (but not limited to) areas like data governance, turnaround time (TAT), reporting, invoicing, financial planning, KPI benchmarking, headcount planning and process efficiency. Develop and implement a robust early warning system re process KPIs and benchmarks that can enable a zero-surprise delivery. Coordinates training schedules for new and existing members of the GDS conflict checking team.
Client Management
Consults with or escalates conflict checks to Area Conflicts Leaders or Sub Area Conflict Coordinators on a timely basis Assist leadership in meeting agreed Service Level Agreements (SLA) Assist in managing the client’s expectation through a robust client management framework Regular Connect with leadership and senior stakeholder and independently lead conversations and maintain strong relationship. Sharing regular reports such as KPIs, other ad hoc reports with leadership and stakeholders.
People Management
Responsible for performance management and appraisal process for the team Governing efficiency and productivity of the team members on a day-to-day basis. Ensures adherence to conflict checking work-flow protocol and tools Liaising with L&D team and recommend training requirements of the team to develop their technical and other soft skills Coaches and mentors team members for professional development and their career growth. Conduct team meeting and focus group discussions at regular intervals to ensure a positive and thriving work environment. Liaise with recruitment team and partner in hiring process to ensure an optimal pool of resource as well as enabling exceptional onboarding experience for people.
Skills and attributes for success
Exceptional and proven customer service skills, including responsiveness and commitment to quality. Proficient in active listening, capturing key points effectively, and providing clear, concise responses to inquiries. Advanced capabilities in project management, with hands on experience in managing a variety of time-sensitive projects, both internal and external, with a track record of effective coordination. Outstanding in verbal communication, adept at crafting professional written materials, and proficient in creating and delivering engaging presentations. Unwavering commitment to ethical standards, integrity, and professional values. Resilient and driven, with an ability of thriving under pressure and adeptly handling multiple tasks in dynamic environments. Exceptional team-building spirit, interpersonal skills, and leadership acumen, with experience in guiding larger teams. Good awareness of overall business and economic environment at a country-level and at a global level. Demonstrate strong problem-solving skills, including creativity and innovative thinking Bring innovation to improve processes and work products, and have the ability to learn/adapt quickly when required Proven management experience with large teams, overseeing 40-50 individuals. Ability to work well in a team and committed to nurturing a harmonious work environment. Global mindset, with the ability to engage effectively in diverse, international settings. Strong analytical aptitude, paired with a methodical approach to problem-solving. Skilled in addressing and resolving team inquiries and serving as a key contact in escalation protocols.
To qualify for the role, you must have
Post-graduate degree from a reputed institute. Preferably an International Certificate in Enterprise Risk Management or similar. Relevant experience of 10+ years and more in the same domain or related profile Candidates with exposure to handling international customers/client interaction would be preferred. Compliance functions in Big 4 or other professional service organizations Demonstrated ability to execute against project plans and expectations Well-developed analytical, interpersonal, and communication (both verbal and written) skills in English Advanced MS Office knowledge (especially in excel, presentation (ppt's) Proficient research & analytical skills with knowledge of databases
Ideally, you’ll also have
Knowledge on difference between risk advisory and risk management Presentation skills, including public speaking and presentation creation using PowerPoint or a similar program Critical thinking skills with the ability to independently solve problems with data
Technologies and Tools
Experience in MS office suites like Microsoft 365, MS excel, PowerPoint.
What you can look for
A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment A team which has its foundation in the core values of trust, respect and teaming. The team which focuses on supporting its colleagues to excel in their respective domains and provides avenues to help acquire and demonstrate new skills. Opportunities to work with Global Executive risk management teams on strengthening and monitoring compliance framework
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
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