*_SUMMARY_* We are currently seeking a *Connection Advisor Intermediate* to join our Connection Center team. This part-time role (40 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 6-week training period. The training period will be Monday through Friday 8:00 AM to 5:00 PM schedule and will be held on campus. /Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, fire extinguisher, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. *Employees will need to be within a 100-mile radius of our downtown campus*/ *Purpose of this position: *Under general supervision, answers incoming calls and meets caller’s needs by scheduling, canceling, or rescheduling appointments for more complex clinics and services using a call center, electronic health record, and departmental technology. Answers inquiries and questions, troubleshoot basic and more complex issues and provides information as needed. *_RESPONSIBILITIES_* * Answers assigned calls for more complex clinics and services; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages. * Schedules, cancels and reschedules appointments for patients following standard work and departmental policies and procedures * Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller * Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures * Requests and processes payments for co-pays, pre-pays and outstanding balances * Meets all departmental quality standards * Transfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as needed * Provides overflow call coverage for less complex Clinics and/or Services * Performs other duties as assigned, but only after appropriate training *_QUALIFICATIONS_* /*Minimum Qualifications: */ * High School Diploma * One year data look-up/data entry experience * Two years’ experience in customer service involving complex analytical problem-solving skills * One year experience in a call center with emphasis in a customer service/medical industry. * 6 Months Connection Advisor experience or specialized clinic experience * /Preferred, Bilingual - Spanish/ -OR- * An approved equivalent combination of education and experience **Title:** *Connection Advisor Intermediate, (Remote)* **Location:** *MN-Minneapolis-Downtown Campus* **Requisition ID:** *250186*