*_SUMMARY_* Hennepin Healthcare has a current opening for a*Connection Advisor Outreach*opening in our Connection Center department. This full-time role will primarily work remotely (days/evenings). The schedule for this position will be 40 hours a week between the hours of 7:30 AM - 5:30 PM Monday - Friday. The schedule will be decided following the 6-week training period. The training period will be a Monday through Friday 8:00 AM to 5:00 PM schedule and will be held on campus. *Purpose of this position:*Under general Supervision, provides Outreach Services for assigned departments and programs including, but not limited to: Centralized Referrals and Discharge Appointments. Uses call center, electronic health record and departmental technology to meet the needs of the patients/customers. Answers inquiries and questions, trouble shoots complex issues and provides information. Promotes patient and provider satisfaction and advance the continuum of care. /Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high speed internet, fire alarm, fire extinguisher, and desk space. Hennepin Healthcare will supply computer, monitors, keyboard, mouse, and phone.*Employees will need to be within a 100-mile radius of our downtown campus.*/ /A*$500*hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./ *_RESPONSIBILITIES_* * Makes outreach calls to coordinate appointments * Responds to calls including patients, physicians, physicians’ office staff, and peers. Prioritizes the urgency of the caller’s needs and takes the appropriate action * Works in Epic Work queues following standard work and departmental policies and procedures * Partners with Clinics and Services to meet the clinical scheduling needs of the referral * Schedules, cancels and reschedules appointments for patients/callers following standard work and departmental policies and procedures * Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller * Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner following departmental policies and procedures * Requests and processes payments for co-pays, pre-pays and outstanding balances * Meets all departmental quality standards * Coordinates with Telehealth nurses or Clinical Staff as needed to meet the needs of the patient * Escalates calls to Team Coordinator or Supervisor as needed * Performs other duties as assigned, but only after appropriate training *_QUALIFICATIONS_* */Minimum Qualifications: /* * High School Diploma * Two years data look-up/data entry experience * Two years’ experience in customer service involving complex analytical problem-solving skills * Two years’ experience in a call center with emphasis in a customer service/medical industry or experience in a specialized clinic -OR- * An approved equivalent combination of education and experience */Preferred Qualifications:/* * Bilingual Spanish/English * Two years of post-secondary education. * Healthcare Call Center experience * Clinical Referrals experience * 6 Months experience in Connection Advisor – Senior Position */Knowledge/ Skills/ Abilities:/* * Excellent customer service * Demonstrated phone system proficiency * Knowledge of medical terminology and medical scheduling. * Knowledge of medical insurance theory. * Ability to organize work under pressure * Demonstrated ability to complete accurate data entry * Demonstrated attention to detail * Basic knowledge of medical terminology * Basic knowledge of medical insurance theory * Ability to work in a fast-paced, continually changing environment * Time management and sound decision-making skills * Strong written and oral communication skills * Active listening * Demonstrated ability to respond appropriately to shifting priorities * Demonstrated ability to prioritize work assignments **Title:** *Connection Advisor Outreach, Remote* **Location:** *MN-Minneapolis-Downtown Campus* **Requisition ID:** *250314*