Constituent Services Representative (Baton Rouge) Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4836242) Apply  Constituent Services Representative (Baton Rouge) Salary $37,294.40 - $56,751.60 Annually Location Baton Rouge, LA Job Type Unclassified Job Number AG(2/18/2025)AG1 Department DOJ-Office of the Attorney General Opening Date 02/18/2025 Closing Date 2/25/2025 11:59 PM Central + Description + Benefits Supplemental Information The Department of Justice, Office of Attorney General Liz Murrill, is seeking applications for a Constituent Services Representative in the Litigation Division. S alary offered will be commensurate with the qualifications and experience of the candidate selected. The position will be domiciled in Baton Rouge, Louisiana, East Baton Rouge Parish. Offers of employment are contingent upon satisfactory background check, drug testing, and reference verifications. To Apply: Click on the "Apply” link above and complete an electronic application which may be used for this vacancy as well as future job opportunities. Applicants may check the status of their application at any time by selecting the "Application Status" link after logging into their account. Below are the most common status messages and their meanings: + Application Received - Your application has been submitted successfully. + Evaluating Experience - Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for this position. + Eligible for Consideration - You are among a group of applicants who MAY be selected for this position. + Referred to the Hiring Manager for Review - Your application has been delivered to the hiring manager. You may or may not be called for an interview. + Position Filled - Someone has been selected for the position. + Position Canceled - The agency has decided not to fill the position. Resumes will be accepted as an attachment to your application; however, all relevant education and experience must be included at the time you apply. Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your online application. Transcripts may be faxed to (225) 326-6795. For further information about this vacancy, please contact: Shea Malbreaugh HR Specialist malbreaughs@ag.louisiana.gov The Department of Justice is an Equal Opportunity Employer. Louisiana is a State as a Model (SAME) agency that supports improved employment opportunities for individuals with disabilities. Minimum Qualifications MINIMUM QUALIFICATIONS: + Must possess a valid driver's license; + High school diploma; + Two years of experience in which clerical work was a major duty. PREFERRED QUALIFICATIONS: + Experience as a legal secretary; and/or, + Bachelor's degree, college training, and/or technical school degree/credits. Job Concepts The duties of the Constituent Services Representative shall include, but are not limited to the following: + Act as the liaison between constituents and the office by facilitating telephone calls, e-mails, walk-in visits, correspondence, and/or referrals from other agencies and political officials; + Ensure office operations for customer service runs smoothly on a day-to-day basis while providing professional representation for the entire LADOJ; + Address constituent concerns through the proper LADOJ channels, provide necessary follow up with constituents, and communicate final resolution to constituent as appropriate; + Follow office protocol with respect to addressing constituent concerns in a timely and efficient manner; + Enter constituent service requests for information and/or service and resolutions into the data system for recording and tracking purposes; + Prepare weekly constituent services reports for Executive, Administrative, and Civil Divisions; + Participate in a regular outreach staff conference call; + Participate in trainings as needed; + Assist with training for new constituent services representatives as needed; + Maintain a good working relationship with Attorney General and staff; + Meet attendance requirements as established by the office; + Accept performance-based criticism and directions; + Work well under pressure and appropriately handle high stress situations; + Perform other duties as assigned. Examples of Work The position of Constituent Services Representative may consist of, but are not limited to, the following duties: + Professionally answer LADOJ telephone systems and greet incoming visitors; + Forward phone calls to Division and/or takes messages appropriately; + Prepare, proofread, and edit correspondence, reports, and other materials; + Maintain section calendars, as well as make appointments and arrange meeting rooms; + Other duties as may be assigned. Benefits for unclassified employees are determined by the individual hiring authority. Employer State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email