Client Reference Code: 2024-45664

Do you have a passion for helping others? Are you tech-savvy and attentive with real-time problem solving skills? If so, you’ll fit right in at Spectrum! 

BE PART OF THE CONNECTION

Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too! As a Customer Operations CSC Specialist III, your focuses are ensuring accurate data is in the CSC systems and contacting appropriate functional teams for updates on non-compliance to standardized policies/procedures. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CSC SPECIALISTS ENJOY MOST

Interacting with a wide range of customers and staffProviding support for complex problems and escalationsMentoring CSC team members and aiding their developmentWorking with other departments to determine serviceability

We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive computer-centric team with quality expectations that values partnership, long-term career growth, and great work-life balance.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Customer Service: 3 years, Billing Platform: 3 years, Telecommunication: 3 yearsEducation: High School Diploma or equivalent Schedule: Ability to work a variety of schedules including nights, weekends, and holidaysLanguage: Ability to read, write, speak, and understand English

Preferred Qualifications

Technical Skills: Ability to grasp new concepts, including engineering language and design configurations, and drive continuous operational improvementsSkills: Communication, collaboration, prioritization, organization, and multitaskingKnowledge of: General billing procedures, the CSG Billing system, applicable sales/CRM tools (Salesforce and Siebel), billing systems, and related software (Synchronoss, Neustar, GIS, Buyflow, etc.)

SPECTRUM CONNECTS YOU TO MORE

Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeedDynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedTotal Rewards:Our comprehensive benefits are among the best in the industry

Apply now, connect a friend to this opportunity or sign up for job alerts!

Job Code : CSU150

2024-45664
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13550 Business Unit: Field Operations Zip Code: 29170

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.