We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be joining CIBC’s CAAS Infrastructure Support team. You will be responsible for providing analysis and second level support on CAAS client issues, Openshift/AKS technical issues, responding to critical alerts, monitoring performance and establishing baselines, maintaining currency for multiple services and interfacing with internal engineering, development, project teams and vendors. This role requires rotational on-call support and afterhours availability.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 day per week on-site, while other days will be remote.

How You’ll Succeed

Production Support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area.Projects Delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, analyze and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, analyze and provide recommendations on issues and system outages.

Who You Are

You can demonstrate experience in: Red Hat Open Shift or Kubernetes Experience deploying and supporting web APIs and web applications using automation toolsets. Experience with Application Support and Operations. Experience with GitHub, Artifactory, Azure DevOps,  Dynatrace, Grafana, Redis, PKIYour influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition programOur spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clientsWe cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-CC East 13th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Azure Key Vault, Certificate Management, Git Operations, Grafana, Java Keytool, Kubernetes, Linux, Microsoft Azure, Microsoft Azure IaaS, Prometheus (Software), RedHat, Red Hat Ansible, Red Hat OpenShift, Redis