We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you will be doing** The Consultant, Disputes, will identify and implement process improvements, serving as a subject matter expert on dispute processes and their downstream impacts. They will support the Operations team by defining metrics and KPIs, streamlining reporting dashboards/scorecards, and identifying opportunities to enhance processes. Additionally, they will lead project engagements at the working team level, assist with process design, identify issues, and provide appropriate solutions. _At CIBC we enable the work environment most optimal for you to thrive in your role._ _You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._ **How you’ll succeed** + **Process Improvement** – Conduct process assessments to identify improvement opportunities/waste. Quantify root causes and improvements using data. Recommend solutions that will have a positive impact on productivity. Develop control plan to measure impacts of implemented changes. + **Problem Solving –** You think in a structured way when solving problems, and organizing work and can analyze data/situations fully and accurately to guide or reach productive decisions. + **Analytical** **–** Able to organize and analyze large data sets using various analytical tools (e.g. Advance Excel skill, Minitab, and Tableau). Familiar with basic statistical concepts (e.g. distribution analysis, control charts) to draw insights and conclusions from data + **Task Achievement –** Able to manage time to finish assignments to deadlines and be able to flag any risks that may impact delivery of assignments. + **Communications –** You will have excellent communication skills and are able to translate technical details using good examples or illustrations to explain to others. **Who You Are** + **You give meaning to data.** You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. + **You understand that success is in the details.** You notice things that others don't. Your critical thinking skills help to inform your decision making. + **You embrace and champion change.** You'll continuously evolve your thinking and the way you work in order to deliver your best. + **Your influence makes an impact.** You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. + **You take initiative** – You Takes advantage of opportunities when they arise and questions the status quo and makes suggestions about how things can be done more efficiently. + **Values matter to you** . You bring your real self to work and you live our values - trust, teamwork, and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-CC East 12th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Business Effectiveness, Communication, Critical Thinking, Cross-Functional Teamwork, Data Reporting, Decision Making, Metrics Analysis, Problem Solving, Process Improvements, Reporting and Analysis, Statistical Analysis At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.