We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** As a Infrastructure Management Consultant, you will join CIBC’s Enterprise Technology who is responsible of supporting the Enterprise Infrastructure Management tooling, technology, and process roadmap; collect and identify Infrastructure Management requirements and gaps; provide user support and solutions; implement Infrastructure Management solutions. The Consultant will play a crucial role in ensuring the reliability, scalability, and performance of our Enterprise Tools. The DevOps Consultant will work closely with cross-functional teams to design, build, and maintain robust infrastructure, and implement best practices for monitoring, provide incident response and will assist in delivering projects in a multi-platform environment by performing routine analysis, process automation, operational support and administration of the tools. _At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How You’ll Succeed** + **Leadership & Communication** – Collaborate with senior team members and leaders across the company and make informed recommendations to enhance the Enterprise DevOps Tools. Weigh business needs against technology offerings, security concerns and provide recommendations to improve the user experience, which are practical and achievable. + **Governance** – Proactively contribute to governance initiatives in the development of company policies, audit requirements etc. Provide technical or business guidance to clients within and outside your own department. Establish and maintain procedures and documentation related to the Enterprise Toolchain, while adhering to the organization’s standard concepts, best practices and procedures. + **Analysis & Support:** Provide day to day operational and application support to resolve complex issues for our clients.  Provide technical operational expertise to assess proposed application modifications / upgrades.   Create necessary artifacts in support of Change Management process.  Document processes and create / maintain  support guides for the various applications.  Work with colleagues to verify and ensure the overall stability of the environments.  Escalate technology issues to the appropriate application support and technology infrastructure groups. + **Troubleshooting Skills:** Identify and resolve medium to complex production problems. Monitor and analyze supported services to identify opportunities for improvement or automation and recommend solutions. Analyze complex technical information to determine risk levels and technical feasibility when making changes to applications. Identify root cause and defining actions to eliminate recurrence.  Work with vendors and other internal support groups as required to troubleshoot and resolve application issues. + **Relationship Building** - Required to respond to client's inquires and requests, providing professional high quality customer service. You will interact with business partners, technology groups, internal users and vendors . **Who You Are** + **You can demonstrate experience in**  Providing production application support and have experience with defining, implementing changes to, and supporting a production application throughout all stages of the development lifecycle, from requirements through to design, development, rollout, support and maintenance. Must have knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical problems (hardware, software, application or operational). You can demonstrate 3+ years’ experience in administering enterprise tools such as Jira, Confluence, Jenkins, GitHub, Artifactory and in developing /  maintaining automation scripts. **It’s an asset if:** you ALM, LRE (Load Runner), Topteam experience, we will also consider developer experience. + **You have** a degree/diploma in Computer Science, Engineering, and/or a related field of study. You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best. + **Your influence makes an impact.** You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. + **You’re digitally savvy.** You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. + **You love to learn.** You're passionate about growing your knowledge. You have a strong sense of curiosity. + **Values matter to you** . You bring your real self to work and you live our values - trust, teamwork, and accountability. + **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. + **You understand that success is in the details.** You notice things that others don't. Your critical thinking skills help to inform your decision making. + **You give meaning to data.** You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 15th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Primary Recruiter** Danying Wang **Skills** Analytical Thinking, Application Development, Database Management Systems (DBMS), Emerging Technologies, Project Management Technology, Technical Consulting, Technical Leadership, User Requirements, Work Collaboratively At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.