FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for the development of reports and analysis of Operations’ metrics to keep track of the team’s performance and understand the reasons behind the trends, keep track of issues and challenges that might impact the ability of the team to meet its business’ plans and objectives and help them make informed decisions.

Develops monitoring reports to keep track of the team’s performance as well as challenges and issues that might impact the ability of the team to meet its business’ plans and objectives and help the team make informed decisionsIdentifies all required data sets given the information requirements as specified in the business requirementsDetermines queries to create reports as required Creates formulae where necessary in order to analyze dataCollaborates with other business units on reporting and data-related projects/initiativesAnalyzes metrics to understand the WHYs behind the trends and take necessary actions to improve themProvide actionable insights including communication and presentation of findings to relevant business units / managementHandles metrics reporting to Group as well as to internal business units Responsible for the accuracy and on-time delivery of all reporting requirements Ensures data collection capability in relevant systems and business processesExamines and evaluates purpose and content of business reports to develop new, or improve existing format, use, and control: Reviews reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of reportConfers with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvementsEvaluates findings, using knowledge of workflow, operating practices, records and retention schedulesRecommends establishment of new or modified reporting methods and procedures to improve report content and completeness of informationPerforms ad hoc tasks that may be assigned by the Customer Strategy Lead

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.