**About the role:** Wolters Kluwer Tax & Accounting North America is seeking a **Technical Product Support Specialist** to join our external audit product line as a **Customer Training Consultant** . In this role, you will provide valuable training and support to customers implementing our market-leading products, including **CCH Axcess™** and **CCH® ProSystem** **_fx_** **®** . This hybrid position requires **two days per week in the office** and **frequent** **travel** to customer locations. Candidates must have access to a major airport, a valid driver’s license, and a personal vehicle for ground travel. **About Wolters Kluwer Tax & Accounting:** As the digital landscape reshapes the tax and accounting profession, Wolters Kluwer delivers agile systems and integrated workflows to meet evolving customer needs. Our platform—including **CCH Axcess™** , **CCH® ProSystem** **_fx_** **®** , and more—empowers professionals with smarter workflows, enhanced mobility, and greater efficiency. **Key responsibilities:** + **Customer training & consulting** : Lead virtual and onsite training sessions to help customers maximize their use of our software solutions. + **Course development** : Develop and enhance training materials and courses to meet customer needs. + **Sales and product support** : Support sales representatives in high-profile product demonstrations, collaborate on customer-facing activities, and provide feedback on product improvements. + **Internal training** : Educate internal teams on Audit and Accounting software products and best practices. + **Special projects** : Collaborate on team initiatives and support various tasks during non-peak periods. + **Comprehensive onboarding** : Complete an **8-week training program** covering the **CCH Axcess™ Engagement Suite** , **CCH® ProSystem** **_fx_** **® Knowledge Coach** , **CCH® ProSystem** **_fx_** **® Engagement** , **TeamMate® Analytics** , and more, with both virtual and onsite learning. **Travel requirements:** + **Up to 50% travel required** , including air, rail, and ground transportation, with increased travel during peak seasons. + **Hybrid work arrangement** with two days per week in a Wolters Kluwer office and remote flexibility for the remainder of the week. **Education & qualifications:** + **Required** : Bachelor’s degree in **Accounting** or **Business Administration** (Accounting major strongly preferred). + **Preferred** : **CPA certification** or other relevant qualifications. **Experience** : + **5** **+ years** as an **Audit Senior** or **Audit Manager** at a public accounting firm. + Strong understanding of **risk assessment standards** and **risk-based external auditing** . + Experience with **audit data analytics (ADA)** in external audit engagements. + Proficiency with **engagement management software** (CCH® ProSystem _fx_ ® and CCH® ProSystem _fx_ ® Knowledge Coach preferred). + Strong skills in **Microsoft® Office** and **Windows®** products. + Familiarity with **data analytics tools** (e.g., TeamMate® Analytics, IDEA®, ActiveData for Excel®, ACL™ Analytics) is a plus. **Key skills & qualities:** + Strong **verbal** , **written** , and **presentation skills** . + Excellent **time-management** and **organizational abilities** . + Ability to **engage and educate** attendees in training sessions, both virtually and in person. + Enthusiastic, self-motivated, and goal-oriented with a passion **for financial statement auditing** and teaching. + Comfortable with **public speaking** (prior training experience preferred). **Why join Wolters Kluwer?** + **Hybrid environment** – Enjoy the flexibility of remote work while collaborating in-office. + **Professional growth** – Receive in-depth training and continuous development opportunities. + **Industry impact** – Play a key role in helping audit professionals improve their skills and leverage cutting-edge technology. If you are an audit professional who enjoys teaching and helping others optimize software solutions, this is the perfect opportunity for you. Apply today and join us in driving innovation in the tax and accounting profession! _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.