OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

THE OPPORTUNITY

The ITSM Consultant will play a key role in designing, implementing, and optimizing IT Service Management solutions for a huge government organization. 

YOUR IMPACT

This position involves collaborating with various stakeholders within the organization, migrating parts of the company into centralized toolset, supporting the ITSM strategy and ensuring the successful integration of ITSM tools and processes.

WHAT THE ROLE OFFERS

Implementation of ITSM tools, configuring and customizing solutions to meet specific organizational needs.

Work with a customer who provides vital services for the public

Provide guidance on ITIL best practices and ensure alignment with ITSM processes.

Collaborate with IT teams to integrate ITSM processes into the overall IT architecture.

Stay updated on industry trends and emerging technologies including, but not limited to ITSM and incorporate them into the organization's strategy.

Delivery in accordance with Agile SAFE methodology, enable the ongoing transition from waterfall to Agile practices

Support the Project Manager with project estimation and planning for ongoing delivery or new scope

Lead the customer on expansion of the existing solution to achieve higher value outcomes.

WHAT YOU NEED TO SUCCEED

Degree in Computer Science, Information Technology, or a related field.

First experience working as an ITSM Solution Consultant or in a similar role.

Knowledge of ITSM tools and processes

Basic coding skills (preferably Python)

Dutch & English language fluency is required

ITIL certification is a plus

Willingness to undergo a security and background check 

ONE LAST THING

Make things work well with smart methods, clear communication, and always trying to do things better. It's not just about regular work; you get to create new ideas and build good partnerships. Join a collaborative place where we appreciate talent, and your work makes a difference right away. It's more than a usual job; it's a way to leave your mark on big projects and be part of a team with a mission.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.