Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Consultant _ Coupa Techno Functional

We are seeking a highly skilled Coupa Technical and Functional Consultant to support the, integration, and optimization of the Coupa platform. The consultant will serve as a liaison between technical teams and business stakeholders to ensure the Coupa system is tailored to meet business needs. You will be responsible for leading Coupa deployments, managing integrations with ERP and other systems, and providing ongoing support for functional configurations and technical enhancements.

Responsibilities

Functional Responsibilities:

Requirements Gathering:

Work with business stakeholders to gather and document functional requirements for procurement, invoicing, and expense management processes.

Translate business requirements into Coupa system configurations, ensuring they align with best practices.

System Configuration:

Configure Coupa modules such as Procurement, Invoicing, Expenses, and Supplier Management to meet business needs.

Design and configure approval workflows, user roles, and business rules to optimize procurement processes.

Training Support:

Develop user training materials and conduct workshops for end-users, ensuring smooth adoption of Coupa.

Provide functional support for business users, troubleshoot issues, and assist with post-implementation support.

Technical Responsibilities:

Integration Management:

Lead the technical integration of Coupa with ERP systems (preferably JD Edwards) and other third-party platforms.

Build and maintain data interfaces, ensuring accurate data flow between Coupa and external systems (API, flat files, middleware).

Custom Development:

Design and develop custom scripts, reports, and dashboards within Coupa to meet specific business needs.

Collaborate with the IT team to manage custom enhancements, including scripting and API-based solutions.

System Enhancements Upgrades:

Work with Coupa’s technical support team to manage system upgrades and new feature releases.

Test and deploy new functionalities, ensuring minimal disruption to business operations.

Troubleshooting Technical Support:

Provide technical troubleshooting for integration issues, data inconsistencies, and other platform-related technical problems.

Work closely with Coupa support and IT teams to resolve technical issues.

Data Management:

Maintain data synchronization between Coupa and other systems, managing error handling and correction processes

Qualifications we seek in you

Minimum Qualifications / Skills

Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Monitoring: Monitoring/assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Active Learning: Understanding new information's implications for current and future problem-solving and decision-making.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.

Judgment and Decision Making: Considering the costs and benefits of potential actions to choose the most appropriate one.

Preferred Qualifications/ Skills

Coupa certification is a plus.

Experience with SQL and data manipulation tools.

Familiarity with cloud-based systems and financial software.

Experience in a spend management or procurement-related role is a plus.

Good experience as a Coupa Techno Functional resource

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.