Mercer France is looking for a Consultant – Global Benefits Management – M/F

What can you expect?

The purpose of this role is to provide implementation and ongoing support/advice to new and existing GBM clients, as well as internal parties by serving as a Consultant and business process subject matter expert. Responsibilities include executing account management as part of a client delivery team, proactively assessing and addressing client and business needs.

What is in it for you?

Opportunity to work in a dynamic and truly global team and role

Many development and on-the job learning opportunities

Hybrid working model

We will count on you to:

Support the execution of client benefit strategy and ensure client satisfaction with underlying services

Serve as the day-to-day point of contact for multinational clients, as well as internal parties such as brokers, on client deliverables and educate them on best practices

On-board and implement new GBM clients

Conduct regular status update calls with clients

Work closely with admin team on client’s projects

Report and explain policy data as well as policy renewal outcomes to your global or regional client contacts

Serve as a subject matter expert for all operational processes (implementation, ongoing, and renewals)

Receive inbound inquiries from clients and brokers in need of solution assistance

What you need to have:

Client facing experience

Project management and organizational skills with the ability to prioritize and manage multiple projects simultaneously

Ability to build and sustain strong relationships with clients and internal stakeholders

Excellent command of spoken and written French and English

Strong communication and presentation skills

Proficient with MS Office and general ease with different systems

What makes you stand out:

Knowledge and experience in employee benefits

Team player

Good analytical skills and strong attention to details

About Mercer :

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 colleagues are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn.