Role Proficiency:

Under the guidance of Consultant II work closely with the client business and account leadership teams to align transformation programs with underlying technical solutions to business needs.  

Outcomes:

Works with stakeholders at every level of the organization soliciting strategic imperatives from senior leaders and executives; supporting business unit managers as they leverage business architecture and product development artifacts to create and implement client business plans. Provide direct input into the governance cycle that supports the achievement of key goals planning and execution of various scenarios and delivery of bottom line value for the business Help client business and leadership team with problem definition Collaborate and contribute to business and technology consulting projects to deliver client objectives Perform assessments of client business processes organizational change IT processes and technology landscape; identifying transformational recommendations Develop a business and technical architecture strategy based on situational awareness of various business scenarios and motivations. Apply a structured business architecture approach and methodology for capturing the key views of the enterprise. Capture the tactical and strategic enterprise goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance. Describe the primary business functions of the enterprise and distinguish between customer-facing supplier-related business execution and business management functions.   Define the set of strategic core and support processes that transcend functional and organizational boundaries; identify and describe external entities such as customers suppliers and external systems that interact with the business; and describe which people resources and controls are involved in the processes.   Define the data shared across the enterprise and the relationships between the data.   Capture the relationships among roles capabilities and business units the decomposition of those business units into subunits and the internal or external management of those units.

Measures of Outcomes:

Transformational value delivered to customer Utilization in billable roles Customer feedback Number of certifications obtained Number of reusable components designed for CoEs

Outputs Expected:

Design and Implementation Support:

Understand the business requirements from the analyst and create a mapping document
if required (specific to integration) Evaluate technical requirements (e.g. number of interfaces required
maps required for each interface etc.); understand the design concepts to be used Study the best practices for design and jointly design the solution; reviewing the design for potential flaws; verify the design with CoE

Practice Development:

Provide feedback on current gaps with internal processes that can be improved

Knowledge Management:

Identify best practices
tools and solution accelerators for products in the solution area; bring in the existing solution accelerators
reusable assets
etc. Review the solutions and identify opportunity to create reusable assets
solution accelerators
etc. Stay up to date with new developments in the product / technology solution area under purview Analyze the best in class solutions and design aspects
track industry trends and draw insights

Solution Development:

Build understanding of new solutions and develop delivery capability Assist in creation of new solutions by providing inputs and insights

Product Selection:

Collaborate with the product selection group to identify the best suited product to meet the project requirements; provide inputs on product features
as required

Technology Consulting Advisory:

Engage with client stakeholders during advisory engagements Gather information relevant to the client's context and conduct detailed analysis using technology solution frameworks Seek guidance from Lead Consultant as required Arrive at draft recommendations based on analysis Provide thought leadership on implementation of specific technology Engage with client stakeholders

Alliance Management:

Engage with the technology specialists of the product vendor to identify ways to leverage the product

Skill Examples:

Uses Domain / Industry knowledge to contextualize the solution to the industry assess the domain specific risks to the solution review the business requirements captured and assess the gap. Participate in business requirement workshops to generate ideas w.r.t domain specific KPIs reporting requirements etc. Uses COTS Product Features / Functionality knowledge to understand the technical/functional dependencies of the product work flow/custom component (native and outside product) Independently analyze the customizations completed and required to the base product; apply the best practices in her/her own area of work. Impart training on the various functional modules of the product or custom components/solutions provided configure/change a module/change custom code in the product independently Uses Competitive Products Landscape knowledge to relate how the same business events are handled in different products leverage reusable solutions across products Uses Different Implementations knowledge to relate own area of work to the big picture of the project expand approach for the specific functionality and highlight potential gaps and risks as necessary Uses Technology Concepts knowledge to identify technical risk and define mitigation strategies during coding validation review and make recommendation to complex queries. Recommend appropriate framework approach and solution to meet functional and non-functional requirements. . Create HLD for the project and guide junior team members in creating the LLD create POC to validate new tools and solutions compare and contrast technology landscape options for the customer identify and leverage the most appropriate tools to set up the build environment. Build training materials and assessments for technologies conduct project training helping in ramp up Uses specialized knowledge of process consulting to drive changes in customer organization. Conduct workshops independently lead a consulting engagement play the role of a trusted advisor within UST and with clients on process harmonization. Convert leads into opportunities and coach team members Uses Project Management Tools and Techniques knowledge to plan and manage simple small or medium size projects/ modules as defined within UST. Identify risks and mitigation strategies and implement the same to manage simple small or medium size projects/ modules identify critical path and manage dependencies within a small project Uses Project Governance Framework knowledge to create / customize RACI matrix and governance framework for small or medium size projects; supporting development of the communication protocols. Establish and follow an escalation matrix for small or medium size projects create reporting mechanisms for small / medium projects/ modules as defined within UST Uses Project Metrics knowledge to understand relevance in project collect/ collate project metrics and share it with relevant stakeholders; understand and apply the tools used to track metrics Uses Estimation and Resource Planning knowledge to create estimate and plan resources for specific modules / small projects with detailed requirements in place. Conduct impact analysis for changes and analyze corresponding impact to overall estimates resource loading and MPP (re-baseline) Uses Requirement Gathering and Analysis knowledge to raise ambiguities on requirements shared create requirement management artifacts (such as traceability matrix etc.) provide inputs and create estimates and solutions (based on the size of the project. Identify impacted areas based on the change requests understand the data and model based on requirements create/review design artifacts apply common requirements repository in context of project/program Uses Solution Structuring knowledge to create customized solution to the problem present the proposed solution to customer; highlighting the solution benefits and road map to achieve carve out simple solution / POC to build confidence in the solution. Review the proposal for completeness and accuracy Uses Knowledge Management Tools & Techniques knowledge to leverage existing material and re-usable assets and enhance in knowledge repository. Independently create and update knowledge artifacts. Perform skill gap analysis create and track project specific KT plans provide training to others write white papers/ blogs at internal level (if applicable) write technical documents and user understanding documents at the end of the project implement KM and KT measurement metrics Uses Technical Standards Documentation & Templates knowledge to create documentation appropriate for the project needs. Create documentation appropriate for the reusable assets/ best practices and case studies; apply tools/ processes that can track compliance to defined technical standards at the project level Uses Pricing & Licensing Models knowledge to conduct pricing exercise for complex projects viz. FP / value-based pricing etc. Understand pricing strategies and business models of relevant products solutions or associated services review medium-complex proposals

Knowledge Examples:

Domain / Industry: Specialized knowledge of one or more sub-domains within the relevant industry vertical and customer business domain. Basic knowledge of geography specific business domain and regulations multiple industry standards and regulations and in-depth knowledge of one sources and parameters of industry analytics market/ industry trends / current state COTS Product Features / Functionality: Working knowledge (awareness) of functionality of a specific product Competitive Products Landscape: Working knowledge of COTS product and cross-trained in another similar COTS product that support similar business process (including basic knowledge of the competition and UST capability at a high level for the same) Different Implementations: Demonstrates working knowledge of 2 or more different kinds of implementations (upgrade new implementation conversion / migration enhancements maintenance interfaces testing) for a specific product Technology Concepts: Demonstrates specialized knowledge of technology (OS languages applications databases concepts data models etc.) technology landscape Process Consulting: Specialized knowledge of process consulting/harmonization concepts framework (performance management role profiling shared services)process analysis tools and frameworks tools and practices required to model processes (such as Visio BPM Strategy / Roadmap Value Stream Mapping BPM Maturity assessment BPM CoE setup Vendor evaluation Business Rules harvesting) Project Management Tools and Techniques : Demonstrates working knowledge of project management process (such as project scoping requirements management change management risk management quality assurance disaster management etc.) tools (MS Excel MPP client specific time sheets tools and processes capacity planning tools etc.) Project Governance Framework: Demonstrates working knowledge of project governance framework RACI matrix Project Metrics: Demonstrates basic knowledge of project metrics (e.g. quality metrics utilization onsite to offshore ratio span of control rookie ratio pyramid) Estimation and Resource Planning: Working knowledge of estimation and resource planning techniques (e.g. UCP Estimation model) industry level functional sizing methodologies (e.g. FP) UST Specific Estimation Templates Requirement Gathering and Analysis : Demonstrates working knowledge of requirements (functional/ non functional) requirement analysis tools (such as functional flow diagrams activity diagrams blueprint storyboard) techniques (business analysis process mapping etc.) requirements management tools requirements traceability requirement elicitation practices (interviews questionnaires user observation workshops brainstorming use cases role playing prototyping etc.) Solution Structuring: Demonstrates working knowledge of UST service offerings and domain related COTS products. Basic knowledge of service lines within UST Knowledge Management Tools & Techniques: Demonstrates working knowledge of industry knowledge management tools (such as portals wiki) UST and customer knowledge management tools techniques (such as classroom training self-study application walkthrough and reverse KT) Technical Standards Documentation & Templates: Demonstrates working knowledge of various document templates and standards (such as business blueprint design documents and test specifications) Pricing & Licensing Models: Working knowledge of pricing models (fixed price non linear unit based) licensing models (End User License Agreements etc.). Has awareness of advanced commercial and pricing models (outcome-based transactional pricing non-linear)

Additional Comments:

Contact center technologies – consultant with knowledge in contact center technologies – chatbot, IVR, etc. offshore