Department/Location: Cartus, UK

Primary Function: This position is a revenue generating position: converts authorized products into actual programs (revenue), by influencing customers to attend intercultural training programs. This position works closely with Customers, other Program Consultants, Program Specialists, Intercultural coaches (Suppliers), Management and IACs as applicable. 

Major Duties and Responsibilities

Provide single point of coordination for intercultural service delivery, including client authorizations, participant intake, input in customization of program, scheduling and logistics Influence customer and eligible family members as to the benefits of intercultural training Identify the best matched Intercultural Coach for each program based on customer need  Convert authorizations into actual programs and maintain a 63% utilization rate or higher Secure Cartus Intercultural & Language Solutions’ position as provider of choice through exceptional customer service Demonstrate knowledge of Intercultural & Language Solutions products and services in all interactions with customer and clients Maintain data integrity by updating ATLAS and the Digital Learning System for each assigned file Fully know and understand client-specific policies and counsel customers accordingly Communicate, as needed, client-specific policies and procedures within Intercultural & Language Solutions  Maintain all pertinent records and ad hoc reports for management review and decision-making Present and deliver special projects such as new hire training within Cartus Develop and implement account-specific plans and strategies to achieve revenue, volume and profit goals Identify and communicate cross-selling opportunities for Intercultural & Language Solutions products and services to amplify revenue possibilities Participate in client meetings as required

Coordination Teamwork

Maintain good communication and relationships with colleagues in the Intercultural department and colleagues in other departments  Give feedback on systems and processes and suggest changes where appropriate Develop and maintain relationships with internal/external resource people (Intercultural Coaches, IAC’s, Program Specialists, ILS Directors, Language Team, and Client Services Managers)

Minimum Education/Experience Preferred

Intercultural, International, Business, Linguistics studies preferred Sales experience Minimum 2 years work experience in service environment Speak and write at least one foreign language 1-3 years international living experience  Proficiency in database and spreadsheet manipulation Proficiency in internet searches Proficient Microsoft Suite Strong teamwork mindset

Dimensions

Initiative and critical thinking skills Strong problem solving / analytical ability Soft skills: Sales skills, Interpersonal/Influencing skills Commitment to excellence in customer service, internal and external Excellent time management and organizational skills Ability to work as a part of a virtual team Ability to multi-task and prioritize Global mindset and cultural sensitivity Detail-oriented, Accuracy, reliability, dependability  Self-directed Experience working and communicating in a professional environment Impeccable communication skills – written and verbal