Job Title / Qualifications: International Assignment Consultant

Reports To: Client Services Manager

About the role:
Due to continued growth and success we are looking for enthusiastic customer service professionals to work in a varied and fast paced environment which offers great benefits and long term career opportunities. A role where no two days are the same, and each day will supply new challenges to face head on whilst you provide exceptional customer service. 
In this role, you will be working from home, supplied with virtual on boarding and training. With occasional travel to our Swindon Hub, you do have to be located within the UK for this role.
You will serve as the prime navigator and owner of the relocation process for the assignees from start to finish. Working within a busy environment with multiple customers to co-ordinate every aspect of the relocation process.

Some of your Duties and Responsibilities will include:
•    Act as the single point of contact and coordination for all phases of the international relocation process making sure this is handled with integrity, professionalism, and understanding on an international scale
•    Coordinate and manage the delivery of all relocation services based on individual client policies
•    Build long term relationships with all customers and ensure an excellent customer service is provided and in a timely manner
•    Manage and maintain all internal and external relationships
•    Take responsibility for all elements of the relocation and demonstrate knowledge on all services and products

Whilst a number of underpinning processes are apparent there will regularly be the need to work independent of these and demonstrate the ability to think creatively.
About you:
Previous experience in global mobility is desired but not essential. Our market leading training can upskill you in every aspect of relocation.

This role operates at a professional level, and as such requires the holder to be able to think laterally and be highly flexible.  Working within a busy environment with multiple customers co-ordinating every aspect of the relocation process.

You will bring a minimum of 2-3 years’ experience in a role which requires strong customer service /coordination/project management skills with the ability to manage a high volume of work and a busy mailbox within a fast paced environment.

You must have excellent organisation and multi-tasking skills and be able to work both on personal initiative and in a team environment. You will have a high level of accuracy and process orientated. As this role is completely working from home you will need to be able to work independently and use your own initiative.

The ideal candidate will have experienced travelling and living abroad, great customer service skills or have a strong project coordination background.

Why Join Us:
As a Cartus employee you will be part of a global company who focuses on Diversity, inclusion and equality. 
We foster a supportive, fun and open environment. Cartus supports their employees in different ways, from career and professional development to physical and mental wellbeing. As a Cartus employee you will have access to the below and more:-
•    Extensive new hire training
•    Full IT equipment provided
•    Reward & Recognition Programmes
•    23 days holiday plus bank holidays
•    Additional days off for your birthday and for Christmas Eve
•    Private Medical Scheme
•    Long Term Sickness insurance
•    Pension Scheme
•    Life Insurance 
•    Employee discount platforms
•    Wellbeing initiatives 
•    Employee Resource Groups