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We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: Wholesale Technology

Principal responsibilities

Provide technical leadership and ongoing support for complex technologies and services to ensure their resiliency.Team Management, establish a relationship with direct peers, lead team meetings, support team members, plan team rotation all year including weekly and weekend on-call, Vacation, sick leaves, Christmas breaks.Provide feedback to direct associates, oversee half and year-end review including providing ratings, review and propose changes in salary.Run Internal Change Review to ensure best change practices are in place and follow Mandatory Change Requirements.Manage ITIL Service operation processes including event management, incident management, problem management and upgrades coordination.Drive automation initiatives, be a liaison between team, management, IT service owners and developers.Support team members in removing toil work, introduce improvements to daily, repetitive assignments.Find solutions to improve daily operations. Address bottlenecks using best problem management practices.Act as service recovery manager in a situation if service experiences a degradation of a service following major system or software related failures. Delegate activities, participate and run crisis calls including all necessary teams.Participate in leadership, management calls providing best service quality.Be able to work in a global team that provides follow the sun business requirement and establish relationship with teams located in different time zones.Provide trainings to ensure smooth knowledge transition of services and provide trainings to team members and development teams.Work independently, organizing your work schedule by prioritizing activities and delegating tasks.Maintain service documentation.Possess extensive and specialized technical knowledge as the business area may require, which include platform support in conjunction with business analysis, and systems integration for business systems.Provide daily global production service quality, problem and recovery management, and platform availability, facilitating changes, identifying, acknowledging and preventing risks.Have the responsibility for implementation of standard processes across IT systems and teams.Act as an escalation point when helping in resolving technical issues.Determine and agree on requirements for new services being introduced into production.Lead the team to provide support to production services. (e.g. Incident/problem//change/batch/release management).Monitor and maintain the team's performance as well as provide coaching and mentoring to the team.Collaborate with the level 3 support for incident root cause analysis.Participate in system releases and post-release incident management and reporting.Manage the communications with business users as well as senior stakeholders on system status.Lead the team to document support procedures and system knowledge for knowledge management in a global scale.Ensure the team adhere to Risk Compliance standards for daily operation.