Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: WPB Technology

Principal responsibilities

Engage quickly in all customer impacting service issues and drive technical investigation and resolution.Chair crisis / firefighting calls, bring right teams together to help with fast recovery. Communicate incident details to stakeholders including CIO and CTO's, and manage escalations.Conduct Post Incident Reviews, attend problem managegement meetings and complete any problem tasks assigned as action. Ensure good quality documentation on resilience and incident avoidance measures is in place. Identify training needs for support team to enable better triage. Organize knowledge sharing sessions by SREs. Devise and conduct mock drills for teams to keep them ready for crisis situations.Work with central process owners and governance teams and disseminate the process related updates to wider team. Understand and work towards improvement of metrics on overall service resilience with focus on outage count and outage minutes reduction.Operational readiness - Liaison with Engineering teams to ensure various Resilience NFRs are addressed and create governance standards for operations runbooks and provide sign offs.Mentor, motivate and inspire team members, exercise good judgment, competence and courage in decision making.Technical leadership with hands-on work to manager the BAU and Adhoc requests to ensure services are healthy.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: WPB Technology

Principal responsibilities

Engage quickly in all customer impacting service issues and drive technical investigation and resolution.Chair crisis / firefighting calls, bring right teams together to help with fast recovery. Communicate incident details to stakeholders including CIO and CTO's, and manage escalations.Conduct Post Incident Reviews, attend problem managegement meetings and complete any problem tasks assigned as action. Ensure good quality documentation on resilience and incident avoidance measures is in place. Identify training needs for support team to enable better triage. Organize knowledge sharing sessions by SREs. Devise and conduct mock drills for teams to keep them ready for crisis situations.Work with central process owners and governance teams and disseminate the process related updates to wider team. Understand and work towards improvement of metrics on overall service resilience with focus on outage count and outage minutes reduction.Operational readiness - Liaison with Engineering teams to ensure various Resilience NFRs are addressed and create governance standards for operations runbooks and provide sign offs.Mentor, motivate and inspire team members, exercise good judgment, competence and courage in decision making.Technical leadership with hands-on work to manager the BAU and Adhoc requests to ensure services are healthy.Highly motivated with a positive and proactive attitude who can operate without close supervision. Team player with good project handling skills and service management skills.Exhibit good communication and interpersonal skills to explain difficult technical information to various stakeholders.Good exposure and solid understanding of Web based Application Support in a multi-tier architecture within Banking domain.Excellent Analytical and problem solving skills. Expertise in trouble shooting Java/J2EE multi tier applications deployed on any of the industry standard Application Servers such as IBM WAS, IBM WPS, JBoss, Tomcat.Hands-on in in any Industry standard Application Performance Monitoring Tool such as App Dynamics, Splunk, Cloudwatch, BMC Patrol, HP BSM , Dynatrace, Datadog etc..Experience in any ticketing Tool e.g. BMC Remedy / ServiceNow. Ability to work with JIRA, kanban based incident management modelsHands-on experience on UNIX. Good understanding of Micro-services, REST APIs, AWS, Oracle database, LDAP , MQ, Networks, Webservers, Data Centre.

You’ll achieve more when you join HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Software Development (GuangDong) Limited

Highly motivated with a positive and proactive attitude who can operate without close supervision. Team player with good project handling skills and service management skills.Exhibit good communication and interpersonal skills to explain difficult technical information to various stakeholders.Good exposure and solid understanding of Web based Application Support in a multi-tier architecture within Banking domain.Excellent Analytical and problem solving skills. Expertise in trouble shooting Java/J2EE multi tier applications deployed on any of the industry standard Application Servers such as IBM WAS, IBM WPS, JBoss, Tomcat.Hands-on in in any Industry standard Application Performance Monitoring Tool such as App Dynamics, Splunk, Cloudwatch, BMC Patrol, HP BSM , Dynatrace, Datadog etc..Experience in any ticketing Tool e.g. BMC Remedy / ServiceNow. Ability to work with JIRA, kanban based incident management modelsHands-on experience on UNIX. Good understanding of Micro-services, REST APIs, AWS, Oracle database, LDAP , MQ, Networks, Webservers, Data Centre.

You’ll achieve more when you join HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Software Development (GuangDong) Limited