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We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: WPB Technology

Principal responsibilities

Engage quickly in all customer impacting service issues and drive technical investigation and resolution.Chair crisis / firefighting calls, bring right teams together to help with fast recovery. Communicate incident details to stakeholders including CIO and CTO's, and manage escalations.Conduct Post Incident Reviews, attend problem managegement meetings and complete any problem tasks assigned as action. Ensure good quality documentation on resilience and incident avoidance measures is in place. Identify training needs for support team to enable better triage. Organize knowledge sharing sessions by SREs. Devise and conduct mock drills for teams to keep them ready for crisis situations.Work with central process owners and governance teams and disseminate the process related updates to wider team. Understand and work towards improvement of metrics on overall service resilience with focus on outage count and outage minutes reduction.Operational readiness - Liaison with Engineering teams to ensure various Resilience NFRs are addressed and create governance standards for operations runbooks and provide sign offs.Mentor, motivate and inspire team members, exercise good judgment, competence and courage in decision making.Technical leadership with hands-on work to manager the BAU and Adhoc requests to ensure services are healthy.