What You’ll DoLead & drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.Support presale activities and translate business requirements into solution design.Build customer simulations in test labs to resolve/validate issues.Build and deliver customer collateral, portals, documentation, and knowledge transfer.Drive customer technology transitions, influencing solution architectures and services.Align with and support company policies and processes and apply relevant tools to efficiently implement the role and support Professional Services’ strategies and goals.Play the role of an individual contributor.Decision Making / Impact Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.Ability to understand and communicate project scope and map it to customer business goals and objectives.Role and specific responsibilities Associate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions.Takes ownership of task/project implementation for assigned engagements.Implement new techniques and methodologies used in customer delivery and share lessons learned with the broader team.Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, and Implementation/ Change Management Plans.Builds and/or uses test environments as the need arises to resolve sophisticated problems & compatibility issues.Demonstrates software skills and tools to configure, deploy, and/or seek Cisco products and solutions.Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.Who You’ll Work With

CX is a team of extraordinary technical guides whose #1 focus is to deliver a best-in-class customer experience. We help address the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Who You Are

Expertise

Product - C9800, Catalyst center, Meraki wireless, WiFi6Experienced knowledge in Wireless – RF design & wireless network design for large enterprise with branches. Fixing WLAN issues, Fabric enabled wireless, SDAExperience in leading large accounts as SPOC for Consulting, PDI, optimization & migration projects. Exposure to enterprise & IOT domains. Ability to have pre-sales conversation in scoping and sizing a projectTechnologies – WiFi6, Python, Netconf/API, essentials of VM/container concepts, Good understanding switching, routing and SDAProduct Knowledge – Product Knowledge – Cisco Wi-Fi 6 access points, Catalyst 9800 wireless controllers, DNAC, ISE, DNA spaces, MerakiLeadership / Autonomy Receives limited supervision. Resolves methods and procedures on new assignments. Provides guidance and mentoring to other engineers. Translates worldwide team goals into own work assignments.Mentor / develop others. Involved in strategic projects with high clarity. The emphasis is on complexity, active participant/initiator, and leader.Why Cisco

At Cisco, each person brings their outstanding talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

We connect everything – people, processes, data, and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns, and protects, to building Cisco Services that accelerate businesses and business results! Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.

#WeAreCisco