Job Description SummaryThe Consulting Manager - Customer Success CMU Outcomes will be an integral part of the CMU Software Outcomes Delivery Team and will lead all aspects of the customer life cycle postproduction. This individual will work with every level of GE and the client organization to enable and promote success and positive outcomes post implementation. This includes Customer Support, Digital Analytics, Managing Renewals, Software Upsell Opportunities, and the overall Outcome for the Customer. This individual will work deeply with internal stakeholders, vendor partners, and clients to ensure results are delivered.

Job Description

Roles and Responsibilities

Act as a trusted advisor, thought leader, and subject matter expert to customers about the full suite of our customer's products and services.Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issuesPartner with the GE Software Support Team to design and build best in class processes keeping within customer agreed SLAs for break/fix itemsReview customer analytics and proactively identify areas of opportunity with process or software solutionsDesign quarterly customer report out process detailing open issues, resolved issues, current metricsCollaborate with our vendor partners as a voice of the customer for overall improvements to software functionality, reporting, and other processesDevelop and implement executive level governance structure as a mechanism for program design changes and report out structureDrive the post go live strategy enabling product adoption and continued appropriate useFurther the ROI and VOI models and present to key executives as appropriatePromote and engage in timely communication around performance to team members and engagement leadersAbility to lead highly matrixed teams comprised of internal and external stakeholdersPartner with the USCAN, Academic Accounts, GE Healthcare Partners and LCS teams to deliver world class solution

Required Qualifications

Bachelor’s degree5+ years of Customer Success/Client Services Leadership3+ years of Product Management experienceProven experience building strong customer relationships and efficiently communicating internal and external voicesAbility to design customer facing PowerPoint presentation collateralAbility to work effectively across functions to deliver results and execute multiple commitments within the Global EnvironmentAbility to create a goal and lead a horizontal team to deliver on the objectiveMultitasking abilities to drive critical issues simultaneouslyResourcefulness, commitment, interpersonal, communication and negotiation skillsAbility to work when Clinicians are practicing (beyond normal business hours)Ability to travel greater than 50% of the time

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No