#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact.

Job Description

We are seeking for a Consulting Resource Lead within our Professional Service (“PS”) team, who will support the staffing of internal and external resources required for projects and programs, overcoming timing, strategic and budget challenges.

As a Consulting Resource Lead you will report to Global Professional Services Operation and will be part of our international organization that values team spirit, ambition, and creativity. The role will collaborate with cross-functional teams in HR, Finance, Strategic Partnerships, Product Management, Sales, and Marketing across FRR. 

Responsibilities:

Overall

Manage resource availability across the global PS organization including resourcing of employees and contractors

Resource planning incl. right sourcing across regional employees, global delivery hub employees and contractors

Maintain and manage relationships with staffing firms and contractor suppliers

Horizon scanning to identify future resource and skills needs

Strategic resource management

Support the Professional Services (PS) team to achieve its profitability targets by providing appropriate staffing to projects.

Central contact person for projects and departments in the context of resource planning and for keeping resource data up to date.

Promote use of central resource management around the FRR project portfolio and collaboration in the optimization of Wolters Kluwer's sourcing tools and procedures

Operational resource management

Provide visibility of PS resource pipeline, identify gaps, and optimize efficient resource allocation/control and resolve resource conflicts.

Play an active role in the selection of new hires and their efficient and seamless integration into their Wolters Kluwer team.

Support resource allocation across all projects within PS managing utilization rates whilst addressing customers’ needs and contractual obligations.

ensure that resource requests are filled appropriately and provide target group-specific reporting to all stakeholders involved.

Forecasting, reporting, and training

Lead and actively guide the regular PS forecasting process in supporting the PS management team.

Work with the PS managers to ensure that growth projections are reflected in the recruitment, training program, and manage growth in a consistent manner to meet utilization objectives.

Lead, execute and continuously improve the EMEA capacity planning meetings with PS management.

Requirements

Bachelor's degree

Experience in resource management, preferably in IT and / or financial sectors.

Solid experience in project management in the software solutions industry or financial services.

Knowledge of HR relevant guidelines and laws.

Experience in the management of external service providers in the project business within the IT industry.

Ability to work with customers at a senior management level across diverse cultural backgrounds.

Fluency in English, additional languages would be a plus

Effective communication and assertiveness skills, goal-oriented conflict resolution, and a strong service and customer orientation

Ability to quickly grasp complex organizational and business issues

Conflict-resolution and problem-solving skills

A high degree of independence, self-motivation, and initiative as well as the ability to work under pressure and flexibility

Responsible, methodical, and organized

Self-learner

Assertive, being able to make correct decisions based on personal judgement

Team player

Strong problem solving

Good presentation skills 

Our Offer

Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong 

Yearly performance bonus based on your seniority

Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year

Corporate Health Insurance

Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)

Up to 28 days of annual leave based on seniority

We have a strong Work from Home culture and take into consideration punctual needs and more

Flexible working schedule. You’ll find the flexibility for balance in your life

Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world