Provides internal systems support to internal customer within Customer Success Delivery, Advanced Customer Success, and Support organizations. Support provided for systems within NLCORP CRM core product and customized processes & records, Open Air, and other approved tools. Troubleshoots, collects requirements, communicates, and resolves CS requests submitted primary through UTS ticketing system. Performs Business Analyst role for small to medium size projects, personal UTS ticket load as wells as NSCR change request queue status maintenance. Working closely with internal stakeholders and coordinates efforts with development team.

Career Level - IC2