·       First point of contact for consumers via telephone.

·       Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.

·       Provide disclosures to consumers.

·       Assist consumers in filing disputes for all products.

·       Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.

·       Research dispute requests to ensure disputes are accurate and warranted.

·       Perform training to consumers educating them on reports, claim information, reason codes, etc…

·       Identify inadvertent and/or unauthorized reports and provide the correct report to the consumer.

·       Researching multiple databases for consumer’s information.

·       Work with Dispute and Resolution teams to resolve consumer disputes.

·       Contact customers to respond to inquiries, notify them of claim investigation results and any planned adjustments.

·       Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (RightNow, MBSi).

·       Utilize databases to enter disputes and Personal Identifiable Information (PII), and ensure timely completion of disputes to meet or exceed the SLA set forth by FTC/FCRA. The objective is to minimize risk of litigation being filed against LexisNexis.

·       Perform other duties as assigned.

Qualifications:

Bachelor’s degree holder or at least completed 2 years in college with no back subjects.At least 2 years of BPO exp.Experience in handling customer escalation.Outstanding communication skills

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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