**Working Title: Consumer Support Contact Agent** **Job Class: Consumer Aide Senior** **Agency: Commerce Department** + **Job ID** : 83699 + **Location** : St. Paul + **Telework Eligible** : No + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 01/29/2025 + **Closing Date** : 02/11/2025 + **Hiring Agency/Seniority Unit** : Commerce Dept / Commerce-AFSCME + **Division/Unit** : Consumer Services Team + **Work Shift/Work Hours** : Day Shift + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $23.76 - $32.06 / hourly; $49,610 - $66,941 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 206 - Clerical/AFSCME + **Work Area** : (Required for AFSCME) + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. **Primary work location with be Golden Rule Building, St. Paul MN** **Hours: 8:00 a.m. - 4:30 p.m.** This position serves as the primary point of contact for individuals and businesses who contact the Commerce Department with licensing and unclaimed property inquiries. This position will interact with the public on a daily basis, responding to phone, written and in-person contacts. This position must maintain a comprehensive understanding of Department policies, procedures, and legal requirements for licensing and unclaimed property in Minnesota. Responsibilities include: + Assist consumers with reaching their licensing and unclaimed property goals. + Resolve in-person, walk-in inquiries from consumers with licensing and unclaimed property issues. **Minimum Qualifications** + Customer Service Skills sufficient to be able to explain laws, rules, regulations, standards, policies, and procedures to clients, coworkers, and customers. + Word Processing + Database Management + English (reading, writing & speaking) **Preferred Qualifications** + Bachelor's degree + 3 years call center experience or similar customer services setting + Experience with Minnesota licensing or unclaimed property practices, law, or processes **Physical Requirements** Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer. **Additional Requirements** Job offer is contingent upon passing reference checks to verify job-related credentials, a criminal background check and drivers’ license check prior to appointment. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.