About Blue Foundry Bank This is the Bank Where Things are Made. Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers…We are a Bank that Gets Things Done. At Blue Foundry Bank we invest in the well-being of our most prized asset…our employees! We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives. Our experiential learning and development program ensures employees are on track to grow their career as of day one. In addition, our comprehensive compensation package includes; medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement. Position Summary The Consumer Banking Operations Support Specialist is essential to the Operations team, focusing on the follow-up and organization of quality assurance reviews. This role involves ensuring the timely review and confirmation of responses from consumer banking teams and maintaining accurate and up-to-date reporting logs. The Specialist serves as a key liaison, coordinating with relevant teams to address outstanding items, thereby ensuring the delivery of high-quality work across the Bank. In addition to these core responsibilities, the Specialist provides support for various operational functions and handles a range of administrative tasks to contribute to the team’s overall efficiency and effectiveness. Primary Responsibilities + Support Operations team members in following up on new account/person/org and maintenance change responses from consumer and commercial banking teams + Review and analyze updated form notifications from the third-party form’s vendor for the Operations and Digital Banking teams + Upload necessary files to coordinate required mailings with third parties + Assist with account research requests, levy/garnishment processing, and related maintenance changes + Process promotional credits to customer accounts + Manage the Operations team virtual mail (Docufree) account + Oversee core system Contact Management events and ensure prompt responses + Provides exceptional levels of support, both internally and externally, through various channels pertaining to all Operations functions + Cross trains as key functions are added within the department to ensure all tasks are appropriately covered + Retains current knowledge of bank policies and procedures and adheres to such, including the Code of Conduct + Maintains confidentiality of customer information by complying with the Privacy Policy; complies with established policies and procedures when responding to inquiries and requests Position Requirements + High school diploma (or equivalent) with a minimum of three years of banking experience OR a bachelor’s degree with at least one year of banking experience + A solid understanding of banking concepts, operations, products, and services. + Proficiency in advanced computer applications, including Adobe, MS Outlook, MS Excel, and MS Word. + Exceptional organizational and administrative abilities. + Proven ability to multitask effectively in high-pressure environments with tight deadlines + Strong written and verbal communication skills, coupled with analytical and follow-up abilities. + Excellent task prioritization and time management skills. + Capable of coordinating and collaborating with team members across departments to gather and compile information. + Carry out other duties as assigned by Senior Management, contributing to overall team success and ensuring all operational objectives are met. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status. Come join the Blue Crew community and be part of our success!