Job Location

Seoul

Job Description

Do you want to join our dynamic and high-paced P&G environment? If yes, we would like you to join us as Client Service Delivery Analyst.

This role is a business & technical associate position, and you will be supporting the team by leading multiple operational systems and processes related to consumer and partner management.

Your Team

This role reports to the APAC Client Service Delivery Senior Manager. You will be working alongside teammates located in Korea and get chance to collaborate with CSD partners from various countries across the region remotely.

What Success Looks Like

Key success drivers for this role are having operational excellence, diligence in process oversight, and effective management of providing seamless service delivery.

Your responsibilities include:

Conduct daily operational review of contact handling systems and monitor consumer management.Support readiness for new initiatives through monitoring of brand initiatives, collaboration on FAQ creation, and maintenance of consumer facing articles. Guide vendors to help enable consumer fulfilment, brand and product knowledge and to assess internal operational metrics aimed at delivering high quality operational excellence.Manage knowledge database to maintain and update product lineups and information.Enable budget administration and tracking to drive vendor partnerships smoothly.

Job Qualifications

Minimum Diploma educationProficient in spoken & written Korean and able to communicate in EnglishAble to fully prioritize and work with a high degree of agility & flexibilityStrong analytical skills to make logical connectionsAble to deliver with daily operational excellence and diligence in timelineHave collaboration skills and go beyond to help others

About us

We produce globally recognized brands, and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Job Schedule

Full time

Job Number

R000122853

Job Segmentation

Recent Grads/Entry Level (Job Segmentation)