If working with one of the largest commercial insurers in the world appeals, then we would love to hear from you!

Chubb’s Consumer Lines team oversee a number of insurance offerings across Europe; including Travel, Mobile Phone & Gadget insurance, Spectacles & Hearing Aid insurance, Personal Cyber insurance and Retail Residential (homeowners).

The jobholder will be responsible for all aspects of outsourced claims' administration in the UK & Ireland with a designated key partner, ensuring regulatory & conduct requirements are met along with commercial and contractual targets. This is particularly important given the regulatory obligations in the consumer lines business and the associated claim and customer interaction volumes undertaken each month.

The jobholder will represent Chubb Consumer Claims at client meetings, outsourced partner meetings, and internal Chubb meetings to articulate performance against contractual, conduct, and commercial measures. 

The Jobholder will be required to liaise with centralised support functions which may not be in the same region as the jobholder.

The role requires strong English language skills, and candidates should have good experience in using MS office applications, especially Excel and MS Teams as well as data reporting applications

Key Responsibilities: 

Claims – Lead the oversight of claims activities at Chubb’s outsourced partners, ensuring that Chubb’s standards are met, and best practices are followed via regular reporting & meetings. These include oversight of KPI’s, customer outcomes, Property repair management & restoration, benchmarking, conduct measures, route cause analysis, process mapping, and implementation of new initiatives. Monitor, assess and take action – Implement agreed frameworks to proactively manage every aspect of the outsourced supply chain to ensure Chubb, via its suppliers, achieves its business goals and conduct outcomes for our customers Commercial competency – Supervise the commercial performance of Chubb’s outsourced partners and identify and implement improvements which could improve Chubb’s results through improvements in execution, data analysis, and Chubb’s best practices. Articulate performance –Present performance internally and externally in a clear, distinctive format to articulate status, issues, and actions. Build and maintain a dashboard reporting system that demonstrates the performance of outsource service partners  Third party administrator audit –Executing a third-party administrator audit programme to improve Chubb’s outsourcing control environment  Governance – Ensure Chubb’s governance framework in place so that policies, processes, & procedures are defined and embedded. Ensure that oversight is maintained, and controls are in place.  Complaints – Work closely with Chubb’s dedicated Complaints team, support and lead all aspects of outsourced complaints activities. Ensure that best practices are implemented, KPI’s supervised, route cause analysis is undertaken, and ongoing service improvement is achieved.  Systems – Supervise the systems used to support Chubb’s outsourced operations, be responsible for defect resolution, identify improvements, supervise performance, and support business testing where needed

To optimally undertake the above responsibilities, the candidate must be prepared to travel to outsourced partners based in the region. As well as working with the wider Consumer Lines team across EMEA.

Requirements & Experience:

Recognised Degree or equivalent academic qualification; or Equivalent Insurance industry qualification; or appropriate experience with detailed knowledge of UK Personal Lines Home and Contents and Accident and Health Travel Insurance products. Good experience in the support and management of important customer relationships and partners, ideally in the insurance environment Supply chain repair and restoration management. Experience in navigating multiple reporting lines is an advantage Fluent English.Good MS Outlook, MS Excel, MS PowerPoint, MS Word, MS and Data reporting suites, such as Qlik Sense or Power BI.

We offer in return!

Competitive salary & pension scheme, annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings.Employee resource groups, Networking, mentoring & development opportunities, 1 day annual Charitable leave, Cycle to work scheme, Active Sports & social committee, Employee Assistance program

Integrity. Client focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.