Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other fi nancial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Our Claims professionals support AIG policyholders through some of the most trying times in their lives. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes, or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship while mitigating unnecessary costs. AIG manages claims using a wealth of knowledge about risks, business practices, and legal and regulatory issues.

About the role

What you need to know:

This position will be responsible for overseeing the management of Accident & Healthcare, travel and Service Programs claims, will lead adjusters from Iberia claims to guarantee that claims are handled with quality, accuracy and in accordance with policy and company rules.

The candidate will be an experienced professional with strong leadership skills and a deep understanding of insurance claims processes with a relevant experience in claims department.

This role will be responsible for leading Consumer Claims Department at AIG Iberia.

Responsible for delegation of Claim Authority/Procedures to Consumer claims handlers in accordance with the Global/International Framework and GQA guidelines.

Contribute to maintenance of best practice procedures for Consumer claims, consistent with Global Best Practice, supporting Major Loss Adjusters locally on claims handling when needed.

Act as Point of contact with Accenture Team (Shared Services) providing technical support and leading the projects related to Consumer such as IT integrations, Audits, Movement of Processes, Launch of Programs.

Act as Point of contact for Consumer claims for internal stakeholders & functions (e.g., Cluster GM, HR, FP&A, PC management, Travelguard and TPA’s/Vendors) .

Closely work with Iberia Claims Head on various areas, including Metrics, Team Performance and Productivity, Claims Trend Data, Succession Planning, Learning and Development and Talent Management.

From claims standpoint represent AIG interests with key customers and brokers developing and delivering the claims value proposition. Attending client meetings and industry functions to support retention and development of client relationships and business.

Strong interaction with Consumer UW’s to support them on the Strategy Growth Plan for A&H, Service Programs and Digital Market, including wording reviews, manual and protocols, communication flows, complaints, fraud and recovery.  

Ensure a reputation of Claims excellence and service delivery in the marketplace.

Act as Contract Owner for Consumer TPA’s , supporting  operational, technical and quality performance audits , ensuring the onboarding and reassessment of the Third Party Administrators implementing corrective and/ or improving actions where appropriate to include GQA recommendations.

Manage the allocation of claims within their claim team of adjusters

Provide a technical referral point for team members and manage performance,

Keep the (LoB) Senior Manager advised of key loss developments and wider trends. 

Execute strategic initiatives within their claims team

Ensure ‘Best Practice’ is maintained within their claims team

Ensure claims are accurately assessed and proactively reserved within agreed service levels

Embed use of balance scorecard/KPIs within team

What we’re looking for:

Leadership Skills:

Proven people management and leadership skills.

Drive a culture that promotes excellence, collaboration, diversity, and inclusion

People and team management experience, including the proven ability to effectively manage team members

Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally

Highly effective communicator (written, verbal, presentation, training)

Ability to deliver strategic directives internally while also marketing AIG claims expertise externally.

Broad range of leadership competencies, from direction and pace setting to coaching and effective listening.

Identify and address performance issues within the team

Highly collaborative approach across functions and other line of business

Technical Skills and Expertise:

Proven ability and experience of building and managing high performing teams

University degree

Fluent in English

Track record or demonstrated potential ability to identify/attract and develop talent

Demonstrates an excellent grasp of trends and developments of claims, ability to identify trends and loss causes

Identifies savings opportunities , improve process and efficiency and ability to execute on transformation projects

Established strong relationships with customers and intermediaries

Demonstrated business acumen and skills

Core Competencies:

Building high performing teams

Strong proven leadership skills

Strong stakeholder management

Strong service focused culture

Ability to identify and develop talent

Strong presentation skills

Problem solving abilities

Fluent English skills (written & spoken)

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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