Details Department: Experience InsightSchedule: Full Time/8-Hour Day Shift, Monday-FridayLocation: Remote with about 5% travel
Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

 

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

The Consumer Experience Analyst will support efforts through tracking consumer experience qualitative and quantitative data, to derive meaningful insights that will be used to highlight service excellence and drive focus of improvement efforts. The work involves performing advanced analytics, data synthesis, data visualizations, insights generation and more. This role will serve as a subject matter expert, will develop measurement and reporting frameworks, and will build a toolkit of resources that can be leveraged when analyzing consumer experience data. This role will also work collaboratively across teams and the enterprise to gather data relevant to the consumer experience, including business/operational metrics, such that when the data is woven together it tells a more complete story. This role will partner closely with Consumer Experience and Operational/Clinical Leaders to inform improvement strategies aligned to the organization’s priorities and will contribute to the development and maturation of the consumer experience discipline for leaders and associates across the enterprise. 

 

Responsibilities:

Market-level responsibility for data, insights and integrated Voice of Customer (VoC) to support business decisions and operating reviews.

Ability to extract consumable, meaningful, actionable experience insights for market teams to drive performance improvement in CAHPS and NPS measures.

Ability to identify ongoing or emerging themes, trends, and correlations across data sources/data points and tell the story with compelling data visualizations.  

Manage logistics of reports, dashboards and ad hoc data in the market.

Compile analytical and statistical reports as needed.

Formulate, define and recommend scope and format of reports.

Oversee provision of ad hoc management reports.

Review information for accuracy and reconcile data on a regular basis.

Provide support and education to others on how to access reports and interpret the data.

Identify data trends and make recommendations for quality improvement.

Assume a proactive role in driving improvement activities to achieve department and organizational goals to deliver value.

Requirements

Education:

High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
Additional Preferences

Education:

Associate's Degree or Bachelor's Degree, preferably in a field related to Business Analytics, Marketing, or Healthcare Administration

Experience:

3+ years of applicable work experience

Key Attributes: Strong analytical skills, critical thinker, ability to synthesize large data sets into consumable insights; data storytelling, transparent communication, experience working in complex/matrixed organization, demonstrated ability to collaborate and create consensus, innovative mindset.

 

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Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

 

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

 

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

 

For further information, view the  EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

 

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

 

Pay Non-Discrimination Notice

 

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

 

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