All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Pet Insurance*

Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Monday-Friday 8:30AM – 5:00PM

Location: 100 Hospital Drive, Hendersonville, NC 28792 - Virtual

The community you’ll be caring for: AdventHealth Hendersonville

· Convenient access, with locations across Western North Carolina

· Beautiful mountain scenery

· Plentiful opportunities for outdoor adventurers, including hiking, zip lining and white-water rafting

· Historic towns and cities full of specialty shops, art galleries and unique restaurants

· Fresh produce available at farmers’ markets and U-picks

· Special events to enjoy in every season

The role you’ll contribute:

The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Specialist reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.

The value you’ll bring to the team:

· Demonstrates through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training

· Maintains competence and use critical-thinking skills to promptly resolve consumer inquiries within assigned functional area(s)

· Demonstrates empowerment to successfully resolve customer inquiries

· Adheres to all established workflows, scripting and department greetings

· Performs services necessary to create delightful customer experience by setting proper expectations and consistently following through with end- users

· Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards.

· Thoroughly documents all interactions and consistently updates consumer records in the relevant technology system(s)

· Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, CxC colleagues and leaders

· Achieves individual key department performance objectives such as quality assurance and productivity

· Maintains knowledge of CxC and AdventHealth offerings to provide exceptional services

· Handles sensitive matters courteously and with professionalism. When appropriate, escalates with leadership for proper awareness and/or resolution.

· Adheres to department policies and procedures and HIPAA regulations

· Performs other duties as assigned by department leaders

Qualifications

The expertise and experiences you’ll need to succeed :

· High-school diploma or equivalent

· 1 years prior experience in a Call Center OR Customer Service environment

ONLY LOCAL RESIDENTS IN HENDERSONVILLE, NC WILL BE CONSIDERED FOR THIS POSITION

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Experience

Organization: AdventHealth Hendersonville

Schedule: Full-time

Shift: 1 - Day

Req ID: 24032575

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.