All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Pet Insurance*
Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually,
Schedule: Full Time
Shift: Monday - Friday 8:00am - 5 :00pm
Location: 601 EAST ROLLINS STREET, Orlando, 32803
The community you’ll be caring for:
Faith based & mission driven organization
Central Florida’s premier multi-specialty medical group
Comprehensive Employee Benefits such as Educational Reimbursement
CREATION Health employee wellness and lifestyle programs
Positive working climate to support a work life balance
The role you’ll contribute:
GENERAL SUMMARY:
The Consumer Insights Sr Analyst is responsible for tasks related to data collection, analysis, and report development. The Sr Analyst is responsible for engaging with the internal teams and stakeholders in reviewing key business needs, and to guide program delivery, collaborate on product selection, document business processes, and analytical needs, and become a subject matter expert on analytical and consumer insight tools.
The Sr Analyst transforms data into actionable insights that inform the organization’s strategic decisions and drive business value. This role works closely with operational, financial, and IT teams to query and acquire data, organize/ and analyze it, and identify trends and patterns. Under minimal supervision, the Sr Analyst collaborates with functional area staff across the Central Florida Division to understand business workflows and build actionable metrics and dashboards to support consumer operations & strategies.
The Sr Analyst is responsible for providing senior leadership with relevant, accurate, and timely business intelligence and performance reporting at month-end consumer closes at the region, market, and medical group levels.
Our team consists of team members who are consumer obsessed. This person is passionate about data, results oriented, and likes challenging the status-quo to drive consumer insights. The Sr. Analyst, Consumer Insights is extremely proactive, motivated, well-organized, and can manage multiple projects. The position will report directly to the Director, Consumer Operations.
KNOWLEDGE AND SKILLS REQUIRED:
· Must have good interpersonal skills and be able to communicate with all levels of staff (technical and non-technical) – executive, management, and staff, as well as with external contacts/consultants
Ability to work collaboratively and lead teams in a project-oriented environment with people of various backgrounds
Advanced knowledge of Excel or other databasing software to organize data, develop data models for analysis, and create visualizations
Basic knowledge of one or more business intelligence tools(e.g., Power BI, Tableau, Business Objects, QlikView, Oracle Business Intelligence, HPM, Minitab or similar.)
· General computer skills including Microsoft Outlook, Word, and Power Point
Ability to extract, aggregate, transform, cleanse, compile and manage data, and can do data modelling and visualization to effectively and objectively tell the story of the data
Aptitude for learning and utilizing software tools and applications
Strong initiative, intellectual curiosity, and willingness to take ownership of complex problems
Highly quantitative, detail-oriented and creative; passionate about using data to guide strategy
· Proficiency in identifying, defining, analyzing, and displaying metrics and goals
· Ability to solve complex analytics-related problems involving large data by using data collection methods, root cause analysis, establishing facts; exercises experience and objective independent judgment to draw valid conclusions
· Ability to multitask, coordinate multiple priorities, projects, and issues in a fast-paced dynamic environment
· Strong project management skills
· Ability to work independently while providing on-time concise, high quality deliverables
KNOWLEDGE AND SKILLS PREFERRED:
· Intermediate knowledge of healthcare operations
· Familiarity with the Epic EMR
· Working knowledge of survey techniques and research methodology
· Press Ganey/PG Fusion
· Python
· SQL
· Google Analytics
· Experience leading performance improvement/optimization efforts
Qualifications
EDUCATION AND EXPERIENCE REQUIRED:
· Bachelor’s degree in field such as Business, Information Technology, Data Science, or Healthcare-related field
· A minimum of three years of experience in a healthcare setting or computer science or operational support/analysis
· 5 years’ experience working to provide business intelligence or decision support
EDUCATION AND EXPERIENCE PREFERRED:
· Master’s degree in business, healthcare or analytical field
· Experience in business process improvement
· Experience in analytics with emphasis in healthcare and/or clinical applications
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Patient Experience
Organization: AdventHealth Orlando
Schedule: Full-time
Shift: 1 - Day
Req ID: 25002138
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.