Responsibilities include but are not limited to: Administer consumer loans (auto, mortgage, home equity, lines of credit etc.) collection, repossession, loss mitigation and impairment strategies in accordance with various bank, investor and regulatory guidelines. Evaluates, designs, and implements best in class loss abatement processes and procedures to support enterprise strategic imperatives. Sets and directs Department goals while developing and implementing effective strategies to maximize resources, minimize expenditures and mitigate losses. Manage the portfolios and default reporting for the consumer loan business line as well as investors (Fannie Mae, Freddie Mac, NJH, etc.), where applicable, to ensure accuracy while mitigating potential fee assessments. Review and approve the handling of repossessions, assignments, foreclosures, bankruptcies, work-out plans, deed-in-lieu and any other loss mitigation activities pursuant to Investor and Bank guidelines to ensure compliance. Oversee and evaluate the performance of Department vendors, particularly recovery agencies, repossession agents, and foreclosure attorneys, to ensure that their efforts are fully compliant and that timelines are being followed in accordance with regulatory and/or Bank/Investor guidelines. Keep well-informed of changes to local, state, federal and regulatory changes in the collections, repossession, foreclosure, loss mitigation and bankruptcy environment and ensure that staff members are trained accordingly.