**Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details. The Operations Client Services department is seeking a Client Service professional. The ideal candidate is passionate about customer service and is committed to creating outstanding client experiences. The role involves a mixture of telephone, web form, and email inquiries, which may be wide-ranging in scope. The Client Service Representative will be expected to connect inquiries with the appropriate line of business contact(s) internally and maintain a superior level of customer service. Additionally, the Client Service Representative will also participate in other work-streams, such as Operational Process Improvements, and Technology Product Management, in order to ensure our client service offering remains an industry leader, and in the best position to service our clients. The Client Service Representative will report directly into the Vice President of Operations Client Services. **Responsibilities:** + Representing the organization as a potential first point of contact + Answering telephone calls and connecting inquiries with the appropriate contacts internally + Providing detailed and timely solutions to client email inquiries + Recording California Consumer Protection Act (CCPA) requests and inputting the client’s feedback as instructed + Maintain individual service quality goals, and adhere to the call center policies and procedures for improved client satisifaction results + Responsible for client service metrics and key points of interest; such as volume, average handling time, inquiry types, forecasts and projections + Improves client experience by identifying frequently asked questions, patterns in metrics, and other data that may assist with driving positive change + Passionate and energetic leader, she/he/they will continually improve upon the level of customer service, ongoing innovation, technology enhancements, and be a client empathy and experience influencer across the organization + Assist with ad-hoc projects as needed **Additional requirements:** + A Bachelor’s degree + 1-3 years experience with Call Center, Client Service, Client Experience, Customer Success, Customer Relations, or Receptionist backgrounds + Fluency in English; fluency in additional languages considered a plus + Developed communication and diplomacy skills in order to guide, and influence others, in particular colleagues in other areas and occassional external clients + Genuine passion for client experience, service, and the overall client journey/lifecycle; the ability to effectively translate that passion into action + Outstanding verbal and written communication skills + Reputation for being energetic, motivated, and positive + Excellent interpersonal, and organizational skills + Microsoft Office; intermediate to advanced + Familiar with call center and client service metrics, considered a plus + Knowledge of industry used contact center applications such as Cisco Webex and Salesforce Service Cloud. + General understanding of FATCA/CRS, Unclaimed Property, and CCPA rules and regulations, considered a plus The typical base pay range for this role is between $53K - $63K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below. MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf) We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law. At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them! **Our Culture Principles** + Client Centric + People Focused + Listen Up. Speak Up. + Innovate & Simplify + Own & Execute