Contact Center Agent (Chinese Speaking) Fully Remote • New York, NY (http://maps.google.com/maps?q=OFF-SITE+New+York+NY+USA) • Contact Center Description + Manage large amounts of inbound and outbound calls in a timely manner + Follow communication “scripts” when handling different topics + Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives + Build sustainable relationships and engage customers by taking the extra mile + Keep records of all conversations in our call center database in a comprehensible way Requirements + Candidate must be flexible with the shift due to operational needs + Must speak Chinese, both Mandarin and Cantonese preferred + Previous experience in a customer support role + Track record of over-achieving quota + Strong phone and verbal communication skills along with active listening + Customer focus and adaptability to different personality types + Ability to multi-task, set priorities and manage time effectively + High School degree Benefits + Competitive Health Benefits including Medical, Vision, Dental and Life Insurance + 401k retirement plan with a 6% corporate match + Paid Time Off + Paid Holidays + Salary: $16.5 - $18/hour