Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) . Provides general information about UHealth System services to patients and community health care providers. Handles high volume of call center calls for scheduling patient appointments and accurately completing full registration for patients requesting appointments with the UHealth system. Adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards. Initiates pre-registration process, coordinating with the Central Insurance Verification and Patient Access teams, to assure pre-registration is scheduled in the appropriate facility prior to the appointment. Ensure all patient demographic insurance information is accurate, complete and up to date. Verifies private patient insurance information for same day appointments or by request. Adheres to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality. Provides patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy). Liaises/advocates for patients, physicians, and staff in facilitating ease of care. Assists in identifying trouble spots and problem patterns in the provision of care. Maintains a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need. Maintains knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria. Notifies appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: High School diploma or equivalent Certification and Licensing: Not Applicable Experience: Minimum 1 year of relevant experience Knowledge, Skills and Attitudes: + General knowledge of office procedures and operations + Skill in data entry with minimal errors + Ability to accurately prepare and maintain records, files, reports and correspondence + Ability to communicate effectively in both oral and written form. + Ability to handle difficult and stressful situations with professional composure. + Ability to maintain effective interpersonal relationships. + Ability to understand and follow instructions. DEPARTMENT ADDENDUM Department Specific Functions Provide general information about University of Miami Health System services to patients and community health care providers. Schedule and accurately complete full registration for patients requesting appointments with the UHealth system adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards. Initiate pre-registration process and coordinate with the Central Insurance Verification and Patient Access teams to assure pre-registration in the appropriate facility prior to the appointment. Ensure all demographic insurance information is accurate, complete and up to date on patient’s screen. Verification of insurance information, verification of benefits and insurance referral information. Verification of private patient insurance information for same day appointments or by request. Adhere to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality. Assure ease of patient flow through medical care process. Complies with the written guidelines provided by the HIPPA Privacy Office related to patient privacy and confidentiality. Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy). Intervene as liaison/advocate for patients, physicians, and staff in facilitating ease of care. Assist in identifying trouble spots and problem patterns in the provision of care. Maintain a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need. Maintain knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria. Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements. Performs all above-mentioned tasks by paying attention to detail and providing excellent customer service skills with Patients, Physicians and other related members by following the Standard of Excellence and Accountability policy mandated by the University of Miami Miller School of Medicine. Other Duties as Assigned (10%) This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H2